Customer service jobs in New Zealand.

Delivering customer service · Resolving enquiries · Supporting retention

Experience delivering excellent customer service and building positive relationships; strong communication, problem-solving, collaboration, attention to detail, and ability to manage priorities.

Managing onboarding requests · Engaging with customers · Reviewing applications

Strong organisational skills, excellent communication, problem-solving skills, and a passion for customer and colleague success.

Scanning groceries · Overseeing self-scan · Authorizing purchases

Relevant checkout experience, Lotto trained, ability to obtain Liquor Duty Manager Certificate (over 20), excellent customer service, teamwork, initiative, honesty, physical fitness, and New Zealand citizenship, permanent residency, or valid work permit.

Engaging customers · Resolving issues · Retaining accounts

Experience in customer-facing, retention, or commercially focused support roles; strong communication and organizational skills; CRM experience preferred; ability to work Monday-Friday 11:30am-7:30pm.

Managing customer inbox · Resolving customer issues · Collaborating with teams

Customer experience champion with high energy, fast learning, clear communication, sharp prioritization, and comfort using AI tools; financial services experience a bonus.

Leading front office team · Managing guest services · Overseeing operations

1+ yrPrevious Front Office Manager or similar leadership experience, 1+ year as Head of Department, 5-star hotel experience, Opera PMS and Microsoft Office proficiency, budget management, full driver's licence preferred, flexibility for 7-day roster.

Leading technical responses · Supporting customers

No explicit requirements stated.

Managing front office · Leading team · Ensuring guest satisfaction

2+ yrs2-3 years hotel front office experience, Opera PMS proficiency, strong leadership and communication, full clean driver's license, current Manager's Certificate, availability for rotating shifts.

Assisting customers · Resolving shipping issues · Processing returns

1+ yr1+ year customer service experience; strong written and verbal communication; ability to work in fast-paced environment; familiarity with Zendesk, Asana, and Salesforce preferred.

Maintaining club safety · Resolving member issues · Supporting departments

Genuine interest in people, high energy, proactive, good communication, attention to cleanliness and hazard spotting, commitment to health and wellness.

Maintaining client relationships · Preparing quotations · Managing fleet data

Advanced Microsoft Excel and Microsoft Applications proficiency; digital and email marketing software skills; solid client support experience; tertiary business qualification preferred; full current driver's licence; background checks including criminal history and ASIC checks.

Processing transactions · Delivering customer service · Managing cash

Strong customer focus, relationship management, communication and interpersonal skills; computer literacy; cash management and compliance understanding preferred.

Serving customers · Operating cash registers · Assisting visitors

Experience in customer-facing roles (retail, hospitality, tourism) preferred; full availability over holiday periods; legal right to work in New Zealand; some roles require hospitality experience.

Serving customers · Stocking shelves · Operating till

Effective communication in English, friendly and energetic, ability to clean, replenish stock, serve customers, execute promotions, follow safe work practices, and eligibility to work in New Zealand.

Managing customer accounts · Ensuring customer success · Driving product adoption

No specific requirements stated.

Managing customer relationships · Driving cloud adoption · Orchestrating collaboration

5+ yrs5-10 years managing IT solution delivery; strong relationship building; broad Microsoft technology understanding; program management; account planning; collaboration and communication skills.

Assisting guests · Managing admin · Providing local advice

Passionate about guest service, strong communication and organizational skills, ability to provide local recommendations, positive attitude, and flexibility.

Welcoming members · Enrolling prospects · Handling reception duties

Experience in a similar reception role, excellent communication skills, confidence meeting new people, immaculate grooming, and a commitment to a healthy lifestyle.

Providing customer support · Managing enquiries · Coordinating communications

2+ yrsAt least two years' experience in administrative, coordination or customer-focused role; strong communication and computer skills; right to work permanently in New Zealand and currently living there.

Managing customer relationships · Driving product adoption · Identifying growth opportunities

2+ yrs2+ years in Customer Success, Customer Support, or CX Consulting within SaaS/Enterprise Software; proven strategic advisory, risk management, executive communication, and customer-first mindset.

Providing print services · Assisting customers · Creating print work

No prior experience required; positive attitude, attention to detail, communication skills, and willingness to learn. Retail experience advantageous but not essential.

Managing disability claims · Assessing medical information · Supporting recovery

Previous experience managing disability claims; strong communication and relationship-building skills; ability to assess medical, financial, and occupational information; understanding of medical terminology; full working rights; police and credit checks.

Assessing eligibility · Processing applications · Providing customer service

Full-time fixed-term role assessing eligibility and processing applications for vision and hearing equipment; requires NZ residency or valid work visa; no visa sponsorship offered.

Managing supporter interactions · Processing donations · Maintaining records

3+ yrsBachelor's degree or equivalent experience, or 3+ years administration experience; 3+ years in supporter care, fundraising operations, or customer service; Salesforce or similar CRM; strong communication and organizational skills.

Performing product repairs · Providing technical guidance · Training store teams

1+ yrAt least one year of experience in retail leadership, specialist retail services, technical customer service, repair services, or comparable role; strong hands-on technical capability ideally involving sewing or garment repair; ability to train and coach others; strong communication and organizational skills.

Welcoming clients · Helping with products · Supporting administration

Friendly and reliable, enjoys helping people, some knowledge of agricultural/equine/veterinary products, passionate about animals, quick learner, confident with computers, attention to detail.

Managing claims · Developing rehabilitation plans · Building stakeholder relationships

Experience in claims processing, case management, or related customer-focused environment; strong communication, decision-making, organizational skills; ability to interpret policy, procedural, financial, and medical information.

Delivering customer service · Responding to enquiries · Performing cashiering duties

Excellent communication and customer service skills; ability to handle enquiries and resolve issues; reliability and professionalism; cover letter and CV required.

Leading complaints management · Developing operating models · Providing strategic advice

Significant leadership experience in complaints management or customer experience; demonstrated success developing enterprise operating models; strong analytical capability; credibility with senior leaders; inclusive people leadership; legal right to work in New Zealand.

Engaging with customers · Processing transactions · Updating customer details

No previous banking experience necessary; customer service experience preferred; willingness to learn; ability to work Thursday to Monday shift.