Customer service jobs in New Zealand.

Hosting Chinese-speaking guests · Guiding cave tours · Maintaining public areas

Fluent spoken Mandarin and/or Cantonese; fluent English

Guiding guest groups · Delivering tour commentary · Maintaining service areas

6 months' experience in Cave Guiding, Nature Guiding, or a similar field; fluency in Mandarin and English

Managing customer enquiries · Resolving issues and complaints · Maintaining customer records

Experience in a customer service or support role; currently eligible to work in New Zealand

Processing reservations · Answering guest enquiries · Upselling hotel stays

1+ yrMinimum 1 year of Reservation/Front Office experience; expert knowledge of Opera; familiarity with Accor ResWeb and DataWeb

Serving customers · Driving sales · Providing solutions

Great attitude, willingness to learn, excellent customer service and communication skills, ability to work independently and meet sales targets.

Inspecting vehicles · Assisting customers · Processing rentals

Full, clean, valid class 1 driver's licence; previous retail, hospitality, or customer service experience; ability to work in fast-paced environment; comfortable with computer systems; flexible availability including early mornings, evenings, weekends, and public holidays.

Overseeing front office operations · Managing guest feedback · Leading team performance

Previous front office leadership or supervisory experience in a 5-star hotel; strong leadership, communication, and problem-solving skills; full flexibility for rotating roster including mornings, evenings, weekends, and public holidays; valid work rights in New Zealand.

Building customer experience capability · Leading customer research · Shaping service design

Senior-level experience in customer experience, service design, customer insights or customer strategy; track record establishing, transforming or maturing customer-focused capabilities; expertise in customer research, insight, segmentation and voice-of-customer approaches; service design and customer journey experience; experience integrating customer, digital and operational data; experience building and leading multidisciplinary teams; legally entitled to work long-term in New Zealand or eligible to obtain a working visa

Processing customer orders · Coordinating order deliveries · Resolving customer enquiries

Full, unrestricted working rights in New Zealand

Supporting banking customers · Processing everyday transactions · Building digital confidence

Processing orders and quotes · Recommending steel solutions · Providing customer service

Providing guest transfers · Handling guest luggage · Delivering room service

Full, clean driver's licence; valid New Zealand work visa or working holiday visa; physical capability for manual tasks

Leading onboarding teams · Managing deployment operations · Driving customer adoption

Proven experience building high-performing onboarding or field rollout organizations, leading teams across countries and time zones, commercial acumen, strong planning instincts, and ability to move between farm and boardroom contexts.

Supporting farmers · Providing assistance · Managing relationships

No specific requirements stated.

Leading global support · Designing support strategy · Managing escalations

Proven experience leading customer support teams at scale in a fast-growing company, including frontline, escalation, and leaders of leaders; strong commercial acumen; data-driven; ability to lead global teams across time zones.

Troubleshooting technical issues · Installing hardware and software · Driving service sales

Strong technical knowledge of computers and related products; excellent customer service and communication; full clean NZ driver's licence; ability to work weekends and public holidays; retail experience and IT certifications desirable.

Providing customer service · Operating photo equipment · Editing images

Customer service and creative skills; confident with computers and imaging technology; availability for weekends and public holidays; full training provided; Photoshop or image processing experience desirable.

Managing reservations · Driving bookings · Coordinating group bookings

2+ yrsAt least two years' reservations experience in a hotel/resort/premium accommodation, including senior agent or supervisory responsibility; experience with property management systems, channel managers, group bookings, and strong sales and communication skills.

Responding to customer enquiries · Processing customer orders · Building customer relationships

Positive attitude, strong communication and problem-solving skills, attention to detail, teamwork, and intermediate computer skills desirable; full training provided.

Providing sales support · Operating forklift · Completing administration tasks

NZ driver licence full class 1 and F endorsement; advanced product knowledge; excellent customer service; health and safety understanding; ability to handle products up to 20 kg; legal right to work in NZ; pass pre-employment medical, drug screen, and criminal history check.

Managing accounts · Supporting customers · Driving growth

Open to Kotahi internal employees only.

Managing lending journeys · Building relationships · Coaching customers

3+ yrs3+ years banking/lending experience; Level 5 Residential Lending Qualification or working toward it; strong lending, banking product, and regulatory knowledge; excellent communication, negotiation, and problem-solving skills; digital confidence; relationship-building and mentoring experience.

Handling customer enquiries · Preparing quotations · Dispatching customer orders

Experience in trade counter sales, customer service, warehousing or a similar hands-on environment

Welcoming customers · Responding to enquiries · Processing bookings and payments

Face-to-face customer service experience; cash handling and transaction processing experience; current First Aid certificate

Providing reception service · Responding to enquiries · Completing property administration

Leading branch teams · Managing branch operations · Resolving customer complaints

Answering supporter enquiries · Processing donations · Maintaining supporter records

2+ yrsAt least two years’ experience in customer service, supporter care, administration or a related role; experience using a CRM or similar system; confidence with Microsoft 365

Providing customer information · Handling cash · Answering calls and emails

Excellent verbal and written communication skills; proven customer service experience; experience of MS Office Suite; legal right to work in New Zealand for the full term of employment

Checking guests in · Providing food service · Handling guest requests

1+ yrAt least 1 year of relevant hospitality experience; food and beverage service experience preferred; availability for 7-day rotating roster including weekends, public holidays and split shifts; physical fitness for labour-intensive operation.