Support Analyst
Kami · 201-1000 employees
A thriving EdTech company providing a leading digital classroom platform to empower students and support teachers.
Handling customer inquiries · Diagnosing technical issues · Documenting bugs
3+ yrs3-5 years customer-facing experience in SaaS or tech environment; strong critical thinking and troubleshooting skills; comfortable with browser-based software and tools like HubSpot, Intercom, Slack; empathetic communication; self-starter in remote environment.