Customer Service Operations Analyst
Les Mills International · 201-1000 employees
A global fitness company creating a fitter planet through group exercise programs and digital subscriptions.
Handling escalations · Coaching colleagues · Improving processes
Solid hands-on customer service experience, handling complex enquiries and technical escalations, preferably in digital product/SaaS/subscription environment; experience with Freshdesk or Zendesk, Jira, and supporting colleagues through coaching and training.