Operations Agent - Sherwood

Operations Agent - Sherwood Queenstown | Full-time, minimum 30 hours per week

About EVT Sherwood Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.

Key Responsibilities

• Check guests in and out, process daily transactions accurately and handle guest requests and complaints professionally
• Provide barista and food and beverage service as required, including making beverages, taking orders, running food and hosting
• Action special requirements for groups, FIT travellers and VIP guests, and look for opportunities to upsell hotel facilities and services
• Keep public areas, particularly the front entrance, clean and tidy, and handle lost property according to procedure
• Support housekeeping and laundry tasks, including collecting linen and rubbish, and washing, drying and folding guest laundry and linen
• Report maintenance and health and safety issues immediately, and complete stock takes and preventative duties

This is a full-time permanent role with a minimum guaranteed hours of 30 per week.

What You'll Bring

• At least 1 year of relevant hospitality experience
• Food and beverage service experience preferred
• Front Office service experience preferred
• Availability for a 7-day rotating roster, including weekends, public holidays and split shifts
• Physical fitness to cope with a labour-intensive operation
• A trustworthy, punctual and positive approach, with an aware, attentive and focused mindset
• Respect for guests and colleagues from all cultural groups

How You Work

• Daymaker ethos: no one's too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Apply Now Join Sherwood Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Apply online now and submit your CV. You'll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.

We welcome applicants from all backgrounds and review applications as they come in, so don't wait! We can't wait to see the places your career will go with EVT.