Customer Experience Consultant
Steel & Tube Holdings Ltd
What the role involves
- Processing orders and quotes
- Recommending steel solutions
- Providing customer service
About the job
Customer Experience Consultant
Posted: 30/10/2026
Closing Date: 27/11/2026
Job Type: Permanent - Full Time
Location: 68 Stonedon Drive, East Tamaki, Auckland 2013
Job Category: Customer Service
Your Role
Step into a dynamic position in our Auckland Distribution team where outstanding service and commercial awareness go hand in hand. You’ll be much more than an order taker, you’ll be a trusted advisor who drives growth.
- Process orders and craft accurate quotes while actively identifying opportunities to grow sales
- Understand customer needs deeply and recommend the right steel solutions to help them succeed
- Provide expert guidance, upsell complementary products, and build lasting relationships with our valued clients
- Deliver seamless service across phone, email, web, and in-person channels
About You
You thrive in a fast-paced environment and get a real buzz from solving problems while spotting ways to create extra value for customers. You’re:
- A natural communicator with strong commercial instincts
- Proactive, solutions-focused, and genuinely passionate about customer success
- Accurate, organised, and able to manage multiple priorities with confidence
- Someone who enjoys turning enquiries into satisfied, repeat customers
Experience in the steel, construction, or manufacturing sectors is highly advantageous, but not essential. If you’re moving from a hands-on role into a customer-facing office position and want to develop your sales capability, this is an excellent opportunity.
What We Offer
- Competitive remuneration package that rewards performance and results
- Stable 40-hour working week
- Ongoing training and genuine career development opportunities
- Annual salary reviews
Why Steel & Tube?
We’re a proud New Zealand company investing in our people, our customers, and the future of steel. You’ll join a supportive, high-performing team that values initiative, collaboration, and a customer-first mindset with a commercial edge.
If you’re ready for a role that blends great service with real sales impact, we want to hear from you!
Apply now and become part of the Steel & Tube Auckland crew.
Applying for this job
What to show on your CV
- For the work it describes, like "Processing orders and quotes", give an example from your own experience, with a result you can talk about at an interview.
Our guides to the New Zealand CV format, cover letters and interview questions cover the rest.