Customer & Operations Representative (Casual)
Avis Budget Group · 5001+ employees
What the role involves
- Inspecting vehicles
- Assisting customers
- Processing rentals
What they ask for
Full, clean, valid class 1 driver's licence; previous retail, hospitality, or customer service experience; ability to work in fast-paced environment; comfortable with computer systems; flexible availability including early mornings, evenings, weekends, and public holidays.
- Professional licence or registration
- Driver licence
About the job
Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER! We are searching for someone with exceptional customer service skills and isn't afraid of hard work to join our amazing team!
- Casual position available - working as and when needed
- Rotorua Airport based
- Supportive, friendly, and caring culture
- Entry level role with training provided
- Stable, global company
About the Role
In this role you will cover both front and back of house, this means you be required to inspect cars for damages, refuel and assist with the cleaning of our vehicles both interior and exterior to ensure our customers get the best experience.
You will also work from our customer counter where you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings.
What we are looking for:
- Full, clean, valid class 1 driver’s licence is essential for this role.
- Previous experience within retail, hospitality, customer service or similar roles
- Ability to work in a fast-paced environment while delivery exceptional customer service.
- Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
- Ability to follow procedures and adhere to company guidelines and standards.
As we operate 7 days a week from 0800 to 2030 each day, you could be scheduled to work anytime during our operating hours which means you could be scheduled to work early mornings, afternoons, evenings, weekends and public holidays as required. What’s on offer:
- $25.11 per hour, plus increase your earnings with our sales incentive scheme.
- Parking provided.
- Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
- Employee discounts on car rental across Avis Budget Group and our partners
- Access to discounts and offers from retailers and big brands.
- Full training provided to help you achieve your goals & reach your potential.
If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To be considered for this role, put an application forward by clicking Apply Now.
About Avis Budget Group We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.RotoruaBay of PlentyNew Zealand
Applying for this job
What to show on your CV
- It needs a professional licence or registration. Put yours near the top, with its number if the profession uses one.
- It asks for a driver licence. Say which class you hold, and whether it's full.
- For the work it describes, like "Inspecting vehicles", give an example from your own experience, with a result you can talk about at an interview.
Our guides to the New Zealand CV format, cover letters and interview questions cover the rest.