CUSTOMER SERVICE SPECIALIST (M/F/D)

CUSTOMER SERVICE SPECIALIST (M/F/D)

Location Auckland, New ZealandFORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 34,000 employees at over 125 locations, the company is active worldwide and generated adjusted sales of €8.0 billion in the fiscal year 2025.

YOUR TASKS

Our customers are at the heart of everything we do, and we’re looking for a motivated, customer-focused person to join our local Customer Service team.

This is a varied and rewarding role where no two days are the same. You’ll be the first point of contact for customers, helping them find the right products and solutions while supporting our sales and logistics teams.

Key responsibilities

• Building strong relationships with customers through professional and friendly service.
• Responding to customer enquiries via phone and email.
• Processing customer orders accurately and efficiently.
• Assisting customers with product information, pricing and availability.
• Taking ownership of customer requests and working towards first-call resolution.
• Providing valuable customer feedback, sales leads and insights to the sales and logistics teams.
• Supporting sales promotions and other customer-focused initiatives.
• Attending occasional industry trade events, training sessions and conferences.

Our local Customer Service team supports a broad portfolio of products and services across the spare parts and workshop sector, as well as supporting original equipment manufacturers (OEMs).

YOUR QUALIFICATIONS

• A positive attitude and genuine willingness to learn.
• Strong verbal and written communication skills.
• The ability to build positive relationships with a diverse range of customers.
• A professional, approachable and customer-focused attitude.
• A strong sense of ownership and a commitment to finding solutions.
• Excellent problem-solving skills and a solutions-focused mindset.
• Strong attention to detail and a high level of accuracy.
• The ability to work effectively as part of a supportive team.
• Intermediate computer skills are desirable, but full training will be provided.

About our team Our work can be challenging, but we embrace the challenge and take pride in making a difference for our customers and our business. You’ll be joining a great team that values integrity, respect, teamwork and a commitment to excellent customer service. We support each other, share knowledge and work together to achieve great results.

OUR OFFER

• A full on-site canteen
• Free parking
• Discounted health insurance with Southern Cross
• Long-term employment
• The opportunity to work on innovative and ground-breaking technology
• Focus on health, safety and diversity and inclusion
• Annual flu vaccinations and health checks
• A supportive and friendly work environment
• A company passionate about its product and how it gets things done

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.

Forvia HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req19099.

HELLA New Zealand Ltd. Arianne Guanzon 81-83 Ben Lomond Crescent, Pakuranga Heights Phone: