Customer service jobs in New Zealand.

Managing reservations · Supporting bookings · Coordinating with teams

Experience in tourism reservations, knowledge of travel destinations, familiarity with reservations systems, strong communication, Microsoft Office proficiency, and organizational skills.

Leading customer service operations · Managing billing and revenue · Developing customer feedback programs

10+ yrsTertiary qualification in commerce, marketing, business administration, or related; 10+ years senior experience in customer service, customer experience, or utility billing; experience with VoC, NPS, CSAT programs; advanced Excel; must have right to work in New Zealand.

Logging service calls · Scheduling maintenance · Responding to customer enquiries

Strong customer-centric attitude, outstanding communication, organizational, planning, data entry, and attention-to-detail skills; IT savvy; legally entitled to work in New Zealand; pre-employment medical and drug test required.

Managing customer queries · Assessing connection requests · Coordinating service providers

Track record of exceptional customer experience, attention to detail, technical aptitude, problem-solving skills, previous administrative/coordinator experience preferably in utilities, and strong communication skills.

Serving customers · Picking orders · Loading vehicles

Proven customer service or warehouse experience; full New Zealand driver's licence essential; forklift licence an advantage; physically fit for heavy lifting; computer confident; legal right to work in NZ indefinitely; pre-employment checks including drug test and criminal background check.

Managing partnerships · Monitoring metrics · Resolving issues

3+ yrs3+ years client-facing experience in account management, customer success, or B2B operations; proficiency in data analysis; experience managing stakeholders across functions and geographies; ability to influence without authority.

Delivering guest services · Addressing guest requests · Processing operational needs

Welcoming and checking in · Processing guest check-outs · Resolving guest concerns

Previous experience in a guest service or front office role in hospitality; strong communication and interpersonal skills; proficiency in hotel property management systems and front office procedures; proficiency in English; ability to work flexible hours, including nights, weekends, and holidays

Handling customer enquiries · Resolving banking issues · Guiding digital banking

NZ resident, NZ citizen or Australian citizen

Leading Front Office team · Managing daily operations · Resolving guest concerns

4+ yrs4–5 years’ management experience in luxury Front Office operations; qualification in Hotel Management, Hospitality Management, Business Management, or a related field; valid full driver’s licence; own reliable vehicle; English

Supporting customers · Problem-solving · Handling interactions

No specific experience required; must be calm under pressure, customer-focused, eager to learn, motivated, adaptable, good communicator, and comfortable with complexity.

Delivering guided tours · Selling tickets · Providing customer service

Previous host, retail/sales, guiding or guest service/hospitality experience; conversational fluency in English and Mandarin; availability across 8am-6pm, 7 days a week; passion for movies and visual effects.

Assisting customers · Processing orders · Supporting sales

Strong communication and interpersonal skills; customer-focused with ability to resolve issues; attention to detail; multitasking; flexible availability including weekends; computer literacy with POS systems desirable.

Preparing herd reports · Supporting customer accounts · Coordinating seasonal activities

Understanding of dairy farming systems and herd improvement principles; strong customer service and analytical skills; high accuracy and attention to detail; experience with MINDA and LIC systems advantageous.

Delivering guided tours · Selling tickets · Providing guest service

Previous host, retail/sales, guiding or guest service/hospitality experience; passion for movies and visual effects; upbeat and enthusiastic; good availability across 8am-6pm, 7 days a week, especially summer; casual on-call role with weekend work.

Building community connections · Providing customer service · Supporting events

Passion for customer service, confidence with people of all ages, appreciation of biculturalism, technology confidence, initiative and adaptability.

Training fitness staff · Delivering outreach programmes · Covering fitness classes

Group fitness and personal training experience; New Zealand-recognised fitness qualification (REPs registered); current First Aid certificate; leadership and communication skills; Microsoft Word and Excel proficiency; police vetting and drug testing required.

Managing client interactions · Preparing documentation · Supporting WIP management

Proficiency in Microsoft Suite, proven administrative or client services experience, strong communication, attention to detail, and time management skills.

Providing customer service · Processing reservations · Selling products

1+ yrNCEA Level 2 or equivalent; 1+ year customer service experience; proficiency in Microsoft Outlook, Word, Excel; understanding of core values; availability for 7-day rotating roster.

Responding to technical enquiries · Diagnosing technical issues · Supporting solution selection

Experience in technical customer support or similar customer-facing technical role; strong analytical and troubleshooting skills; knowledge of electronics, telecommunications, or electrical power systems; CRM experience; relevant tertiary or technical qualification; willingness to travel within APAC.

Wrapping gifts · Assisting customers · Supporting team

Customer-focused, positive, energetic, reliable; strong team player; good communication; current eligibility to work in New Zealand; fixed-term part-time role from 23 Nov to 24 Dec 2026.

Engaging with customers · Assisting borrowing decisions · Completing compliance checks

Proven customer service experience; financial services or lending experience a plus; strong written and verbal communication; self-motivated; must be eligible to work in New Zealand.

Managing complaints · Resolving disputes · Leading relationship management

Demonstrated experience dealing with escalated issues and complaints, preferably in case management or complaints resolution; strong customer focus; expert communication; ability to work on-call afterhours 1 week in 5-6 weeks; legally entitled to work in New Zealand.

Providing customer service · Merchandising products · Picking and packing orders

Passion for customer service, teamwork, accuracy, attention to detail, open communication; forklift licence preferable but not essential; must be 15 or over.

Welcoming hotel guests · Processing guest reservations · Resolving guest issues

Experience in a hotel, hospitality, or customer-facing environment; availability to work weekends, public holidays, and varying shifts

Welcoming hotel guests · Processing guest reservations · Resolving guest issues

Experience delivering service in a hotel, hospitality, or customer-facing environment; availability to work weekends, public holidays, and varying shifts

Managing check-ins and check-outs · Responding to guest requests · Building guest relationships

Right to work in New Zealand; excellent spoken English; availability to work a rotating roster across 7 days, including weekends and public holidays

Engaging with customers · Resolving customer issues · Supporting retention and adoption

Coordinating clinic operations · Providing customer service · Applying sales strategies

Previous sales and customer service experience in retail, hearing care, pharmacy, or allied health; strong interpersonal skills; computer literacy; higher school certificate or qualification.

Managing centre performance · Giving customer tours · Upselling existing customers