Customer service jobs in Queenstown.

Welcoming guests · Providing recommendations · Operating shuttle

Previous concierge or guest-facing hospitality experience; full driver's licence held 6+ months; right to work in New Zealand for 6+ months; flexibility for rotating roster including mornings, evenings, weekends, and public holidays.

Managing customer inquiries · Processing mail and parcels · Providing product information

Available for specified roster including every 2nd Saturday; problem-solving, administration, data entry, and customer service skills; eligibility to work in New Zealand; drug test and security check required.

Processing reservations · Answering calls · Upselling services

1+ yrMinimum 1 year reservation or front office experience essential; 5-star luxury environment preferred; expert knowledge of Opera and familiarity with Accor ResWeb and DataWeb; excellent communication and negotiation skills.

Leading front office team · Managing guest arrivals · Resolving guest concerns

Proven supervisory experience in hotel front office, extensive hospitality background, exceptional customer service, strong time management, professional presentation, flexibility to work weekends and varying shifts, and working rights in New Zealand.

Supervising checkout operations · Resolving customer issues · Training team members

Process excellence, collaborative partnerships, effective team leadership, compliance expertise, communication skills, values-aligned behavior, ability to work four weekend shifts per month and at least one evening each week.

Managing reservations operations · Maintaining brand standards · Supporting sales team

3+ yrsThree years' experience in reservations or front office management; OPERA or OPERA Cloud experience; strong guest interaction, hotel systems, revenue management, mathematical, project management, and time management skills.

Managing front office · Supervising guest arrivals · Training team members

0.5+ yrs6+ months experience at a 5-star luxury property with 80+ rooms; Opera proficiency; LCQ and General Managers Certificate preferred; First Aid preferred; full driver's licence preferred; ability to lead and train front office team.

Supervising guest services · Managing reservations · Training staff

3+ yrsLegal right to work in New Zealand; 3+ years supervisory experience; travel/tourism experience; Microsoft Office and reservation systems; strong communication, leadership, and problem-solving; understanding of Health and Safety in Employment (Adventure Activities) Regulations 2011.

Leading front office team · Training and coaching staff · Managing guest experiences

2+ yrsNZQF Level 4 Diploma or 2 years relevant experience as Duty Manager or 1 as Assistant Front Office Manager; valid driver's licence; Manager's Certificate and LCQ; First Aid Certificate; Bachelor's degree in Hotel Management or related field; flexibility for weekends and public holidays.

Managing reservations · Responding to enquiries · Handling guest data

0.5+ yrs6+ months reservations or call-centre experience preferred; confidence with technology and data entry; attention to detail; fluent English; ability to work independently and in a team.

Checking guests in · Answering inquiries · Resolving complaints

2+ yrsNZQF level 2 or 3 or 2+ years relevant experience; flexibility for rostered shifts including weekends, public holidays, and overnight shifts; strong communication and customer service skills.

Building member relationships · Matching product solutions · Processing lending applications

Proven customer service and sales experience, residential lending experience and strong lending knowledge, confidence using digital tools, strong analytical and decision-making skills, willingness to work towards NZ Certificate in Financial Services (Level 5).

Handling late-night check-ins · Balancing accounts · Addressing safety issues

Must be a people person, detail-oriented with numbers, able to handle late-night check-ins, safety breaches, and unexpected events calmly.

Handling late-night check-ins · Balancing accounts · Addressing safety issues

Strong customer service, numerical accuracy, attention to detail, ability to handle emergencies and work overnight shifts.

Managing guest experiences · Processing nightly audits · Maintaining public areas

Experience in hospitality and customer service; confidence working independently overnight; attention to detail with financial processes; strong communication and guest-first mindset.

Processing check-ins · Handling reservations · Resolving complaints

3+ yrsRequires three years of comparable hospitality experience, or a relevant diploma with one year of experience. Must work rostered shifts including weekends and public holidays, with strong communication and attention to detail.

Assisting guests · Managing administration · Providing local advice

Passionate people person with strong communication, organizational skills, and flexibility to provide exceptional guest service and local recommendations.

Serving guests · Managing administration · Sharing recommendations

Provides welcoming guest service, manages administrative tasks, shares local recommendations, researches guest experiences, and maintains a positive, organized, flexible approach.

Managing reservations · Processing payments · Reconciling tills

Experience with property management systems, financial reconciliation, security procedures, emergency response, Microsoft Office, and excellent verbal and written communication preferred.

Engaging guests · Educating customers · Restocking products

Must be legally authorized to work in New Zealand, be at least 18, have reliable transportation, and support customer service, retail operations, teamwork, and variable scheduling.

Leading operations · Coaching teams · Resolving issues

1+ yrAt least 12 months' duty management, front office, or senior guest services experience; team supervision, strong communication, conflict resolution, organization, PMS and computer skills required.

Overseeing operations · Coaching teams · Resolving complaints

3+ yrsRequires 3+ years of relevant hospitality experience, or a hospitality diploma-level qualification and 1+ year of comparable management experience. Requires strong communication, customer service, computer literacy, and flexible shift availability.

Interacting with customers · Inspecting vehicles · Cleaning vehicles

Full, clean, valid class 1 driver's licence; previous experience in retail, hospitality, customer service or similar; ability to work in fast-paced environment; comfortable with computer systems; follow procedures.