Customer service jobs in Auckland.

Managing enterprise relationships · Building customer success plans · Monitoring customer health

2+ yrs2+ years in customer success, account management, or implementation within software, SaaS, or comparable customer-facing work; experience with veterinary or animal health software or comparable systems; able to work hybrid or virtually and travel up to 1–2 weeks per quarter

Sending service reminders · Taking service bookings · Maintaining customer records

Previous customer service experience

Supporting veterinary customers · Resolving support tickets · Delivering training webinars

Handling customer inquiries · Diagnosing technical issues · Documenting bugs

3+ yrs3-5 years customer-facing experience in SaaS or tech environment; strong critical thinking and troubleshooting skills; comfortable with browser-based software and tools like HubSpot, Intercom, Slack; empathetic communication; self-starter in remote environment.

Providing email support · Providing phone support · Resolving technical issues

Excellent communication skills, problem-solving mindset, flexibility with shift patterns (6am-3pm or 10am-7pm) and weekend rostering every 4-5 weeks. Backgrounds in business, economics, technology, vet nursing, or animal health are a great fit.

Coordinating client services · Scheduling technicians · Managing phone calls

Proven experience in administration, customer service, and scheduling; proficient in CRM systems and Microsoft Office; strong communication and problem-solving skills; right to work in New Zealand; criminal history check required.

Managing reservations · Supporting bookings · Coordinating with teams

Experience in tourism reservations, knowledge of travel destinations, familiarity with reservations systems, strong communication, Microsoft Office proficiency, and organizational skills.

Leading customer service operations · Managing billing and revenue · Developing customer feedback programs

10+ yrsTertiary qualification in commerce, marketing, business administration, or related; 10+ years senior experience in customer service, customer experience, or utility billing; experience with VoC, NPS, CSAT programs; advanced Excel; must have right to work in New Zealand.

Managing customer queries · Assessing connection requests · Coordinating service providers

Track record of exceptional customer experience, attention to detail, technical aptitude, problem-solving skills, previous administrative/coordinator experience preferably in utilities, and strong communication skills.

Managing partnerships · Monitoring metrics · Resolving issues

3+ yrs3+ years client-facing experience in account management, customer success, or B2B operations; proficiency in data analysis; experience managing stakeholders across functions and geographies; ability to influence without authority.

Delivering guest services · Addressing guest requests · Processing operational needs

Delivering guided tours · Selling tickets · Providing customer service

Previous host, retail/sales, guiding or guest service/hospitality experience; conversational fluency in English and Mandarin; availability across 8am-6pm, 7 days a week; passion for movies and visual effects.

Delivering guided tours · Selling tickets · Providing guest service

Previous host, retail/sales, guiding or guest service/hospitality experience; passion for movies and visual effects; upbeat and enthusiastic; good availability across 8am-6pm, 7 days a week, especially summer; casual on-call role with weekend work.

Training fitness staff · Delivering outreach programmes · Covering fitness classes

Group fitness and personal training experience; New Zealand-recognised fitness qualification (REPs registered); current First Aid certificate; leadership and communication skills; Microsoft Word and Excel proficiency; police vetting and drug testing required.

Engaging with customers · Assisting borrowing decisions · Completing compliance checks

Proven customer service experience; financial services or lending experience a plus; strong written and verbal communication; self-motivated; must be eligible to work in New Zealand.

Welcoming hotel guests · Processing guest reservations · Resolving guest issues

Experience in a hotel, hospitality, or customer-facing environment; availability to work weekends, public holidays, and varying shifts

Welcoming hotel guests · Processing guest reservations · Resolving guest issues

Experience delivering service in a hotel, hospitality, or customer-facing environment; availability to work weekends, public holidays, and varying shifts

Managing check-ins and check-outs · Responding to guest requests · Building guest relationships

Right to work in New Zealand; excellent spoken English; availability to work a rotating roster across 7 days, including weekends and public holidays

Engaging with customers · Resolving customer issues · Supporting retention and adoption

Managing centre performance · Giving customer tours · Upselling existing customers

Serving customers · Operating point of sale · Working in bar and kitchen

Flexibility to work a 7-day rotating roster including late nights, weekends and public holidays; excellent customer service and communication skills; pride in personal appearance.

Serving customers · Operating point of sale · Maintaining floor and bar areas

Flexibility for 7-day rotating roster including late nights, weekends, and public holidays; excellent customer service and communication skills; pride in personal appearance.

Serving customers · Operating point of sale · Maintaining cleanliness

Flexibility to work a 7-day rotating roster including late nights, weekends and public holidays; excellent customer service and communication skills; pride in personal appearance.

Leading team · Managing operations · Improving services

3+ yrsAt least 3 years' experience leading a contact centre, customer service, or operational service environment; experience managing multi-channel services, workforce planning, performance, budgets, and technology providers; strong people leadership and coaching skills.

Handling customer contact · Collecting low-level arrears · Supporting settlement administration

2+ yrsExperience in a similar customer service, call centre or collections role

Handling customer enquiries · Resolving banking queries · Connecting customers with specialists

Responding to calls and emails · Scheduling client bookings · Arranging workplace support

1+ yr1+ years in customer service or office administration; currently residing in New Zealand; New Zealand citizen or permanent resident

Managing centre operations · Solving problems · Upselling customers

Experience leading a small team and delivering against targets; natural sales and commercial skills; passion, drive, ownership, and resilience.

Managing reception · Handling phone inquiries · Providing admin support

First point of contact for patients, referrers, and visitors; professional and welcoming patient experience through reception, telephone services, and admin support.

Assisting with banking needs · Guiding financial decisions · Introducing digital banking