Customer service jobs in Auckland.

Leading customer service · Driving automation · Managing digital operations

10+ yrs10+ years experience in customer service, digital operations, or technology leadership; proven experience leading leaders and multi-disciplinary teams; strong commercial and analytical capability; demonstrated success improving service performance.

Supporting banking needs · Recommending customer solutions · Educating customers digitally

Experience delivering customer service in a retail, hospitality, contact centre or service environment

Managing front office operations · Leading a small team · Providing guest service

2+ yrs2–3 years of relevant hotel industry experience; fluency in written and spoken English; Front Office procedures and Opera PMS experience; full, clean driver’s licence; current Manager’s Certificate; availability for rotating shifts

Overseeing front office operations · Resolving guest concerns · Managing guest feedback

Front Office leadership or supervisory experience in a 5-star hotel; full availability across a rotating roster; existing New Zealand work rights

Greeting customers · Answering enquiries · Showing visitors spaces

Experience working with a diverse range of people

Serving library customers · Assisting with programmes · Fostering community relationships

Delivering guest service · Coordinating food service · Maintaining service standards

Previous experience in restaurant, bar, premium hospitality or fast-paced food and beverage environment; strong service skills; flexibility to work evenings, weekends, public holidays and peak periods.

Delivering guest service · Coordinating food service · Maintaining service standards

Previous experience in restaurant, bar, premium hospitality or fast-paced food and beverage environment; strong service skills; flexibility to work evenings, weekends, public holidays and peak periods.

Managing daily operations · Monitoring team performance · Coaching team members

2+ yrsAt least two years as a call centre Team Leader; experience managing inbound and outbound contact centre teams; understanding of contact centre operations, KPIs and performance management; confidence using CRM, telephony and contact centre systems

Booking service appointments · Handling customer enquiries · Making outbound calls

1+ yrAt least 12 months' customer service or sales experience

Reception duties · Mailroom tasks · Administrative support

Proven customer service or hospitality experience, MS Office knowledge, full driver's license, physically fit for heavy lifting, excellent communication and organizational skills, eligibility to work in New Zealand.

Managing merchant relationships · Resolving merchant cases · Identifying operational improvements

2+ yrs2+ years’ experience in Account Management, Customer Success, or B2B Customer Support; experience in a service environment working towards service levels and quality targets

Scheduling vehicles · Managing documentation · Creating work orders

strong knowledge of the transport, automotive, heavy vehicle, or parts industry; experience dealing with suppliers, purchasing, inventory and logistics processes; technical understanding of heavy vehicles, workshop operations or aftermarket support; full New Zealand working rights

Supporting banking customers · Educating customers digitally · Identifying banking solutions

Available to work flexible shifts across Monday to Sunday

Activating newly signed repairers · Building activation playbooks · Driving adoption and retention

Customer success or account management experience; experience owning customer relationships, adoption or retention

Handling customer inquiries · Managing customer orders · Building customer relationships

Experience in a face-to-face or call centre customer service environment

Providing technical support · Troubleshooting banking issues · Resolving customer queries

Contact centre or helpdesk experience; customer service experience in a professional environment

Greeting arriving guests · Processing guest departures · Resolving guest concerns

Previous experience in a guest service or front office role within the hospitality industry; proficiency in hotel property management systems (PMS) and general front office procedures; proficiency in English; ability to work flexible hours, including nights, weekends, and holidays

Providing customer service · Supporting membership enrolments · Completing daily administration

2+ yrsFlexibility to work early mornings, evenings, weekends, public and school holidays

Providing customer service · Giving travel advice · Developing client relationships

Previous corporate travel consulting experience; customer service excellence; knowledge of travel; strong airfare and change-process knowledge

Providing customer support · Resolving customer cases · Conducting proactive calls

Experience in a service environment working towards service levels and quality targets; proficiency with IT tools such as Microsoft Office or Google Suite

Preparing quotes · Coordinating bookings · Providing administrative support

Experienced administrator with exceptional customer service, strong communication, organizational skills, attention to detail, ability to manage deadlines, and confidence learning new systems.

Coordinating service jobs · Scheduling technicians · Maintaining records

Experience in service coordination, scheduling, dispatch, customer service or operations administration; strong organizational and communication skills; customer-first approach; attention to detail; confidence using service management, scheduling, CRM or similar systems.

Providing customer service · Managing travel bookings · Developing client relationships

Previous corporate travel consulting experience; customer service track record; ability to manage a high volume of bookings; strong airfare/change process knowledge; travel knowledge

Booking service appointments · Maintaining customer records · Handling customer calls

1+ yrAt least 12 months of customer service or sales experience

Welcoming customers · Identifying customer needs · Educating customers

Experience delivering customer service in a retail, hospitality, contact centre or service environment

Answering customer enquiries · Resolving customer queries · Maintaining accurate records

Available to work 8:30am–5pm from 4 January 2027

Leading shift teams · Assisting airport guests · Coordinating daily operations

5+ yrs5+ years of customer service experience; proven experience leading a team; current full driver's licence; reliable transport; ability to lift luggage over 20 kg and stand for 8+ hour shifts; ability to use tablets and mobile technology

Tracking shipments · Maintaining client data · Resolving issues

3+ yrs3+ years import/export, air and sea freight, and Incoterms experience; working knowledge of detention, demurrage, and wharf storage; calm, clear communication; attention to detail.

Resolving customer issues · Maintaining customer records · Investigating customer claims

2+ yrsHigh school certificate; 2 years of work experience in a customer service role; computer savvy