Customer service jobs in Auckland.

Guiding customers through business journeys · Monitoring implementation progress · Managing customer retention

2+ yrs2–3 years supporting customers and driving business transformation; proficiency in English; understanding of AI fundamentals, uses, and ethics; knowledge of business processes and/or industries

Facilitating customer onboarding · Supporting product adoption · Monitoring onboarding metrics

Proven track record enhancing customer experiences; exceptional communication skills; critical thinking and data and analytical skills; organisational, time and project management skills

Assisting passengers · Processing check-ins · Providing flight information

Fluent in English and Mandarin; NZ resident with unlimited work rights; valid NZ restricted or full driver’s licence; at least 18 years old; intermediate software and technology skills; physically capable of handling baggage and operating wheelchairs

Providing beauty services · Performing waxing treatments · Providing facials and massage

Supporting banking queries · Explaining digital banking · Identifying customer needs

Available to work shifts Monday to Friday

Coordinating VIP experiences · Managing guest feedback · Resolving guest concerns

Accor experience and strong knowledge of loyalty programs; experience in Guest Relations, Front Office, Concierge, or a guest-facing hospitality role; flexibility to work a rotating roster including weekends and public holidays

Leading frontline operations · Coaching frontline leaders · Driving service performance

Proven ability to lead diverse frontline leaders and teams; proven ability to lead through change

Supporting banking queries · Educating customers digitally · Identifying customer needs

Availability for rostered shifts Monday to Sunday

Welcoming visitors · Managing visitor registrations · Coordinating meeting bookings

2+ yrs2 years’ experience in corporate hospitality, events and/or reception; intermediate MS Office skills; eligible to work in the country of application

Guiding customers through claims · Managing motor claims · Maintaining claim information

Experience in a customer-focused role

Processing orders · Supporting customers · Coordinating with teams

Previous customer service or order management experience; strong order processing and administration skills; excellent communication and attention to detail; ERP/CRM and Microsoft Office experience; experience in ingredients, food, chemicals, or related industries preferred.

Supporting customers across channels · Resolving product issues · Processing customer enquiries

Experience using CRM platforms, customer service systems or ticketing tools; customer service experience; ability to troubleshoot customer issues; experience across phone, email and chat; current New Zealand working rights

Managing customer orders · Providing customer support · Processing returns and credits

Experience in customer service, customer support or order management; order processing and customer administration experience; experience with ERP and CRM systems and Microsoft Office applications; experience in ingredients, personal care, food manufacturing, chemicals, distribution or related industries

Managing property claims · Visiting customers · Evaluating damage

Previous experience in property claims assessment or loss adjusting; exemplary customer service and communication skills; strong influencing, negotiation, time management, and attention to detail; ability to travel domestically including during catastrophe events.

Supporting customer accounts · Processing customer orders · Resolving service issues

2+ yrsHigh School Diploma/GED or equivalent experience; 2+ years of experience in customer service, customer support, order management, customer operations, sales support, or a related field

Processing customer orders · Resolving service issues · Maintaining service records

2+ yrsHigh school diploma or GED required; 2+ years customer service, order management, or related experience required; HDI or CCPC certification preferred.

Coordinating hotel calls · Assisting with reservations · Preparing group arrangements

Experience as a hotel receptionist; eligible to work in New Zealand for at least 1 year; able to work a rotating 7-day roster, including weekends and public holidays

Leading team · Delegating tasks · Ensuring guest satisfaction

Strong leadership skills, ability to take charge of shifts, deliver remarkable guest experiences, create positive relationships, motivate sales, and have extensive availability across nights and weekends.

Managing claims · Assessing claims · Communicating decisions

Case management experience in disability insurance, life insurance claims or ACC; strong analytical and numerical skills; ability to interpret policy wording and medical information; legal right to work in New Zealand.

Welcoming customers · Responding to enquiries · Processing bookings and payments

Previous face-to-face customer service experience; cash handling and transaction processing experience; current First Aid certificate

Assisting library customers · Supporting library operations · Supporting library programmes

Experience working with a diverse range of people

Assisting customers at counter · Resolving customer concerns · Supporting administrative tasks

Friendly phone manner; strong written and verbal communication skills; ability to quickly learn computer systems; genuine interest in technology

Handling reservations · Managing room allocations · Upselling room types

Previous experience in reservations, event sales, or front office in a 4-5 star hotel; sharp communication; attention to detail; flexibility for weekends, holidays, evenings, and varying shifts; knowledge of hotel reservation systems and Microsoft Office.

Providing customer support · Responding to emails · Resolving customer requests

Answering card enquiries · Resolving customer issues · Providing phone support

Customer service experience; NZ residency

Coordinating implementations · Supporting customers · Managing projects

No specific requirements stated.

Leading team · Overseeing operations · Resolving escalations

4+ yrs4-6 years in international freight forwarding or customer service; 1-2 years in team leadership or senior coordinator role; strong understanding of freight forwarding operations; experience with MyDSV or similar systems preferred.

Managing customer inquiries · Resolving issues · Maintaining records

3+ yrsMinimum 3 years' freight forwarding experience including operational or customer service; experience with freight management software such as CW1 and Tango preferred; strong communication, numeracy, and attention to detail.

Leading team · Monitoring service delivery · Resolving escalations

4+ yrs4-6 years in international freight forwarding or customer service; 1-2 years in team leadership or senior coordinator role; strong understanding of freight forwarding operations; experience with MyDSV or similar systems preferred.

Building customer relationships · Resolving customer issues · Managing documentation

3+ yrsMinimum 3 years' freight forwarding experience including operational or customer service; strong communication, numeracy, and attention to detail; knowledge of freight forwarding processes and INCO terms; experience with CW1/Tango preferred.