Tour Account Manager

• Join an award-winning, B Corp Certified global tourism brand
• Create high-impact experiences for student groups and sports teams around the world
• Be part of a flexible, progressive and high-performing culture
• Play an important role in driving business growth and building global partnerships

Do you love creating exceptional customer experiences, building relationships and turning opportunities into reality? Want to work for a company that puts positive impact at the heart of everything it does? This could be the opportunity for you!

Hours: We're open to both part-time (30 hours) and full-time (40 hours) arrangements for the right person. We're flexible about how hours are structured, provided they fall within our core working hours of Monday to Friday, 8.30am–5pm

Location: Remote role, working from home in Auckland, Northland or the Bay of Plenty. Occasional travel and in-person meetings required.

About us

Haka Educational Tours is an award-winning, B Corp Certified company. This means we meet high standards of social and environmental performance, accountability and transparency. Learn more about B Corp here.

Our mission is to broaden young minds through impactful travel experiences. We deliver high-impact educational and sports tours for schools, universities and sports teams around the world.

We're a remote team that values autonomy, accountability and collaboration. This role is ideal for someone who is comfortable working independently, taking ownership and contributing to a close-knit, high-performing team.

The Role

The purpose of the Tour Account Manager role is to deliver a world-class customer experience while driving sales and growing strong, lasting client relationships.

You'll manage a portfolio of clients across schools, universities, sports clubs and trade partners around the world, taking ownership of the entire customer journey, from the initial enquiry and developing the opportunity through to tour delivery and building future business.

No two days will look the same. You'll combine relationship management, creativity, commercial thinking and a passion for travel to turn ideas into unforgettable experiences and opportunities into bookings.

Here's a snapshot of what you could be getting up to:

• Building relationships: Develop strong, lasting relationships with clients, becoming their trusted point of contact and identifying opportunities to grow and strengthen those relationships.
• Driving sales: Manage incoming enquiries and your sales pipeline, understand client needs, develop compelling proposals and itineraries, and confidently guide clients through the decision-making process to convert opportunities into bookings.
• Creating experiences: Design exciting, tailored itineraries that bring each group's vision to life, balancing their goals, interests and budget.
• Developing our sports experiences: Help shape and grow our sports offering by identifying and building relationships with host sports teams and clubs, developing our partner network and securing opportunities that bring our sporting tours to life.
• Bringing trips to life: Present your proposed itineraries, either virtually or in person, and guide clients through the planning and preparation process, building excitement along the way.
• Growing partnerships: Proactively identify new business opportunities, nurture existing partnerships and expand our network of clients and partners around the world.
• Delivering exceptional experiences: Go the extra mile to create personalised, memorable experiences that exceed expectations and encourage repeat business and referrals.
• Working as a team: Collaborate closely with our Operations team, ensuring great communication and a seamless handover so every tour is delivered safely and successfully.
• Representing Haka: Represent the company at industry conferences, events and networking opportunities, both nationally and internationally. Travel may be required.

What it's like to work for Haka

We are proud of our culture, shaped by our purpose, mission and values. With ambitious goals, we empower and support each other as whānau to reach for the stars.

We are inclusive and committed to recruiting a diverse team that reflects the communities we serve. We encourage applications from all ethnicities, races, religions, orientations and backgrounds.

Some benefits we offer

• Flexible remote working options to suit your lifestyle
• Flexible working hours to support individual and team needs
• Personal and professional development support
• Paid volunteer leave to contribute to a cause that matters to you

About you

You're someone who enjoys building relationships, creating opportunities and seeing things through to successful outcomes. You're commercially minded, proactive and motivated by achieving results, but you also understand the importance of delivering an exceptional customer experience along the way.

You enjoy autonomy and ownership, aren't phased by managing global client accounts and are excited by the opportunity to contribute to Haka's growth through sales and new business development. You're collaborative, adaptable and enjoy being part of a small, close-knit team working towards a common goal. In true team spirit, you're happy to roll up your sleeves and get stuck in across all aspects of the business when needed.

You'll thrive in a fast-paced environment and bring a positive, can-do attitude to whatever comes your way.

Desired skills and experience

• 2–3 years' experience in Sales Account Management, Customer Service, Tour Consulting or a similar role is desirable.
• Experience in the education and sports tourism industry, with existing industry contacts, is highly desirable.
• A proactive approach to identifying new business opportunities, with a drive to achieve goals and results.
• Experience managing sales processes, preparing proposals and confidently presenting quotes.
• Confidence presenting to clients, both virtually and in person.
• Exceptional customer service and relationship-building skills, with a genuine commitment to exceeding expectations.
• Ability to adapt communication styles when working with global clients across different markets.
• Excellent organisational skills, including time and workload management.
• Strong attention to detail and a process-driven approach.
• Excellent written and verbal English communication skills.
• Strong proficiency with IT systems (Google Workspace, Slack, Trello or similar).
• A growth mindset and a positive approach to challenges.
• Comfortable working with a high degree of autonomy and accountability.
• Geographical knowledge and personal travel experience are desirable.

Interested?

If this sounds like you, please submit your CV and cover letter. Remember, we're not your run-of-the-mill company, so make yourself stand out!

For any questions or further information about the role, please contact info@hakaeducationaltours.com