Senior Advisor Service Performance Monitoring

• Lead key monitoring workstreams, apply sound judgement to complex performance issues
• Work at the intersection of service delivery, system risk and accountability
• Permanent | Wellington based position | 4.4 weeks annual leave
• Midpoint of $108,452 dependent on your professional skills and experience

What you’ll do - Ko tōu ake mahi

This is an opportunity to shape how the Ministry understands and responds to service delivery and performance across the health system. As Senior Adviser, Service Performance Monitoring, you’ll lead key monitoring workstreams, apply sound judgement to complex performance issues, and provide clear, evidence‑based advice to senior leaders and Ministers. Working at the intersection of service delivery, system risk and accountability, you’ll play a critical role in identifying emerging issues early and supporting proportionate, informed responses that improve outcomes for patients and communities. You will

• Lead service performance monitoring and analysis across assigned areas such as health services and health targets, maintaining a clear view of delivery confidence and performance drivers.
• Monitor Government health targets and key measures by tracking trajectories, milestones and variation across regions and populations, identifying emerging risks, unintended consequences or gaming behaviours, and escalating concerns as required.
• Deliver decision‑ready monitoring advice through high‑quality briefings, dashboards and recommendations that clearly distinguish fact, judgement and risk, and explain confidence, uncertainty and implications.
• Support deep dives and targeted assurance by contributing substantive analysis, shaping lines of inquiry, testing evidence and translating assurance findings into practical monitoring insights and escalation advice.
• Strengthen joined‑up, risk‑based monitoring practice by engaging constructively with Health NZ and internal stakeholders, integrating service insights with financial, infrastructure and digital perspectives, supporting Advisers’ capability uplift, and embedding equity and Te Tiriti o Waitangi obligations in all work.

What you’ll bring - Ko ngā pūkenga ōu

• Strong experience monitoring service delivery performance, ideally with some knowledge of health services, with an ability to interpret performance signals and operational context.
• Well‑developed monitoring judgement: ability to distinguish signal from noise, assess materiality, and recommend proportionate escalation or assurance.
• Ability to translate complex performance information into clear, decision‑ready advice for senior leaders and Ministers.
• Proven experience delivering high-quality advice, with sound judgement to present clear options, implications, and recommendations.
• Strong analytical and critical thinking skills, with judgement to identify patterns, weaknesses, and risks in monitoring approaches and recommend practical improvements.
• Ability to build strong relationships across diverse stakeholders with ease and professionalism, enabling effective engagement.
• Excellent written and verbal communication skills with the ability to tailor complex messages to a range of audiences

About the Ministry

As the Government's lead advisor on health, we help shape the future of New Zealand's health system through policy, regulation and monitoring. Join a team that makes a real difference to the health and wellbeing of New Zealanders while working in a supportive, inclusive environment that values wellbeing, growth and development.

We welcome applicants from all backgrounds and are committed to an accessible and respectful recruitment process.

How to apply - Me pēhea te tono mai

Applications close on midnight Sunday 29 November 2026.

Click here to view the position description. Please follow the online process at our Careers Website to apply. Please ensure you upload a CV and covering letter with all applications. If you have any questions, email the recruitment team at recruitment@health.govt.nz.