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Business Analyst CV example

Business analyst CVs are read for the kind of change you've worked on, how you gather and write requirements, and whether the thing delivered actually worked. This business analyst example shows each project from problem to result.

Written for New Zealand, with notes for Australia · Checked

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The example

A Business Analyst CV, start to finish.

Yusuf Haddad is made up, and so are the employers. The layout and the wording are what New Zealand employers expect: no photo or date of birth, the most recent job first, and every bullet showing what was done and what came of it.

Yusuf Haddad

Business Analyst, digital and process change

Wellington · 027 555 0233 · yusuf.haddad@email.com

Profile

Business analyst with eight years in financial services and insurance, the last five leading analysis on digital and process change projects. Runs workshops that get to the real problem, writes clear requirements and user stories, and stays with a project through testing so what's delivered is what the business needs.

Skills

Requirements elicitation and workshops · User stories and acceptance criteria · Process mapping (BPMN) · Agile and Scrum · Jira and Confluence · Stakeholder management · User acceptance testing · SQL for data analysis · Business cases

Experience

Business Analyst, Kākāriki Insurance

Wellington · 2021 to now

  • Lead analysis for the online claims project, from discovery workshops to go-live, working with a Scrum team of eight
  • Mapped the claims process end to end with the claims team, finding five hand-offs that could go, which cut average claim time from 12 days to 7
  • Wrote and refined more than 150 user stories with acceptance criteria in Jira
  • Planned and ran user acceptance testing with 20 claims staff, clearing 94 defects before launch
  • Online claims now make up 60% of all claims, up from 15% before the project

Business Support Analyst, Pōneke Credit Union

Wellington · 2018 to 2021

  • Gathered requirements for changes to the lending system, working between lending staff and the vendor
  • Documented 30 core processes ahead of a system upgrade, which became the training material for new staff
  • Wrote the business case for automating loan document checks, approved with a payback of under two years

Education

Bachelor of Commerce, Information Systems, Te Herenga Waka Victoria University of Wellington

2017

Certification of Capability in Business Analysis (CCBA), International Institute of Business Analysis (IIBA)

2023

Other details

Work rights
New Zealand citizen

Referees

Two referees available, including my current project manager

Yusuf wrote a cover letter to go with it. Read the business analyst cover letter

Skills and keywords

What business analyst job ads look for.

Use the ad's own words where they're true of you. An ATS, and a recruiter skimming, both look for them.

  • RequirementsThe core of the job. Say how you gather them (workshops, interviews, observation) as well as how you write them.
  • User storiesAgile teams screen for them. Mention acceptance criteria too.
  • Process mappingName the notation or tool, such as BPMN or Visio, and what the map led to.
  • Stakeholder managementShow the range of people you work between: staff, managers, vendors and developers.
  • AgileSay which way of working you know, such as Scrum or Kanban, and your part in it.
  • UATUser acceptance testing shows you see a change through, not just specify it.
  • Business caseA sign you can weigh costs and benefits, and a step towards senior roles.

Bullet points

9 strong lines to borrow from.

Each says what was done, how, and what came of it. Swap in your own facts: a line is only strong if it's true.

  1. 1Led analysis for an online claims project from discovery to go-live with a Scrum team of eight
  2. 2Mapped the claims process end to end, removing five hand-offs and cutting average claim time from 12 days to 7
  3. 3Wrote and refined more than 150 user stories with acceptance criteria in Jira
  4. 4Planned and ran user acceptance testing with 20 staff, clearing 94 defects before launch
  5. 5Helped lift online claims from 15% to 60% of all claims
  6. 6Documented 30 core processes ahead of a system upgrade, later used to train new staff
  7. 7Wrote the business case for automating loan document checks, approved with a payback of under two years
  8. 8Used SQL to size a problem before the project started, showing 1 in 5 applications stalled at the same step
  9. 9Ran a requirements workshop that brought three teams to agreement on a single customer onboarding process

Common mistakes

What costs business analyst CVs interviews.

  • Listing BA techniques without projects.

    Give each project a line on the problem, what you did and the result. The techniques show up in how you did it.

  • Stopping at the requirements.

    Say what happened after go-live. The result of the change is what hiring managers want to see.

  • Writing your CV in jargon.

    A BA is hired to make things clear. Plain language on your CV is part of the evidence.

New Zealand and Australia

What changes across the Tasman.

New Zealand

Wellington has many business analyst roles in government and financial services, and ads often ask for Agile experience alongside traditional analysis. Name the industries you know, since domain knowledge often decides a shortlist.

New Zealand CV format

Australia

Australian business analyst ads look for the same skills, and many government roles need Australian citizenship or a security clearance, so check the ad. Australian employers usually say resume rather than CV, and expect about two pages.

Australian CV format

Sources: IIBA: Certification of Capability in Business Analysis (CCBA).

FAQ

Questions, answered.

Something else on your mind? Email support@smartcvs.ai and a person will reply.

Is an IIBA certification worth listing?

Yes. The ECBA, CCBA or CBAP tells an employer you know the standard practices. Put it with your education and give the year.

How do I show project work when I was one of many?

Say what you owned. "Led the requirements for claims" is clearer than "part of the team that delivered a new system".

Can I move into business analysis from another role?

Yes. Many BAs come from operations, customer service or testing. Lead with the analysis you've already done, such as fixing a process, writing a procedure or gathering needs for a new tool.

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