Yusuf Haddad
Wellington · 027 555 0233 · yusuf.haddad@email.com
Aroha Kingi, Head of Change
Rātā Bank, Wellington
Re: Senior Business Analyst, Digital
Kia ora Aroha,
I'm applying for the Senior Business Analyst role in your digital team. I have eight years in financial services and insurance, the last five leading analysis on digital and process change projects, and I currently lead analysis for the online claims project at Kākāriki Insurance.
You're looking for someone who can take a project from discovery to go-live. On online claims I ran the discovery workshops, then mapped the claims process end to end with the claims team and found five hand-offs that could go, which cut average claim time from 12 days to 7. I've written more than 150 user stories with acceptance criteria in Jira for a Scrum team of eight, and planned user acceptance testing with 20 claims staff that cleared 94 defects before launch. Online claims now make up 60% of all claims, up from 15%.
Before that, at Pōneke Credit Union, I gathered requirements for lending system changes and wrote the business case for automating loan document checks, so banking processes are familiar ground. I'd like to bring what I've learned in insurance back to lending and everyday banking.
I hold the IIBA Certification of Capability in Business Analysis and I'm a New Zealand citizen. I'd welcome the chance to talk about how I run discovery.
Ngā mihi,
Yusuf Haddad