People Operations and Systems Co-ordinator

We're looking for a motivated and customer-focused People Operations and Systems Co-ordinator to join our People Operations team. Working as part of a small, collaborative team, you'll play a key role in delivering efficient and effective People Operations services across the Bank. This is an excellent opportunity for someone early in their HR career who is looking to build strong generalist foundations while gaining valuable experience in HR systems, people data, reporting, and employee lifecycle processes.

You'll provide first-level support to leaders and employees, manage queries through the HR Help inbox, and help ensure our people systems and processes run smoothly. As the day-to-day administrator of Te Ara Tāngata, you'll support a range of activities including recruitment, onboarding and offboarding, people movements, remuneration changes, reporting, health, safety and wellbeing administration, and employee engagement processes. You'll be supported by an experienced People Operations team and have the opportunity to learn, grow and contribute to creating great experiences for our people.

About the role

As part of our People & Culture team, you'll provide first-line support and guidance to leaders and employees across a broad range of people processes and enquiries. You'll manage and triage requests received through the HR Help inbox, maintain accurate employee records, administer people systems, and support the delivery of key People & Culture processes.

You'll also play an important role in maintaining the quality and integrity of our people data, producing regular people reporting, and supporting leaders and employees to effectively use Te Ara Tāngata and other people systems.

This is a fast-paced and varied role that suits someone who enjoys helping others, takes pride in delivering great service, has excellent attention to detail, and can effectively manage competing priorities.

You’ll bring the following experience to the table:

• Recent graduate, or one to two years’ work experience in HR administration, coordination, recruitment, payroll, customer service, or a similar operational support role.
• Excellent communication and relationship-building skills, with the ability to engage effectively with people at all levels.
• A positive, proactive and customer-focused approach, with a willingness to roll up your sleeves and help where needed.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a busy environment.
• Confidence working with systems and data, with strong Microsoft Office skills.
• An interest in HR systems, reporting, and continuous learning.
• The ability to maintain confidentiality and exercise sound judgement when working with sensitive information.

Experience Better with Us

We’re a small and mighty Bank driven by the shared goal of helping New Zealanders bank better. As a proudly customer-owned Bank and Certified B Corporation, not only will you be helping Kiwis achieve their goals, but you’ll also experience better simply by working here:

· Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.

· Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.

· Support: We support you to balance life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.

· Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders, together.

We’ve been operating for nearly 100 years and support over 180,000 customers across New Zealand. If you’re looking for a role where we work together to make an impact, and you can build a career your proud of, you’ve found the right place.

We understand that no candidate is a perfect match for every qualification listed. So, if you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. For any questions, please contact recruitmenthelp@co-operativebank.co.nz.

Position Description

Applications Close: Monday 12th of October, applications will be reviewed as they are received, so we encourage interested candidates to apply as soon as possible.