Operations Lead

• Make a splash as our next Operations Lead at Te Ngaengae pool and fitness suite.
• Turn your love of water into a rewarding career
• Fun, energetic and supportive team, with great developments opportunities

About The Role

Make a difference in your community as the Operations Lead at the Te Ngaengae aquatic facility. This role is permanent, full-time 40 hours per week, working Tuesday to Saturday.

Our Neighbourhoods & Communities group works alongside the community to maintain active and vibrant networks, both within Council and across our shared spaces. This group aims to enhance the impact of our collective efforts for the communities we serve.

As The Operations Lead, You'll

You will be primarily responsible for leading and managing the lifeguard team, ensuring they are supported, capable, and performing effectively.

• Lead and manage the lifeguard team, providing direction, supervision and couching of staff.
• Oversee the day-to-day operation of the aquatic facility, ensuring services run safely, efficiently and to a high standard
• Develop and manage staff rosters, ensuring adequate coverage while working within budget constraints
• Maintain a safe environment for staff and customers
• Drive staff performance and capability
• Ensure exceptional customer service standards, responding to enquiries, addressing customer needs and promoting a positive customer experience
• Build strong relationships with staff, customers, community groups and stakeholders.
• Ensure pool water quality complies with NZS 5826 standards

If you enjoy working with people, thrive on variety and want a role where you can genuinely contribute to your local community, we'd love to hear from you.

About You

View the Job Description here.

To be successful in this role, you will be an experienced people leader with a passion for aquatic operations, customer service, and health and safety. You will have the ability to lead a large frontline team, build capability in others, and ensure the safe, efficient and effective operation of a busy aquatic facility.

What You'll Bring To The Role

• A current Pool Lifeguard Competency Certificate or Pool Lifeguard Skills Award.
• A current First Aid Certificate.
• Confidence in the water and a strong commitment to safety and customer service with a team-focused attitude.
• Swimming pool water treatment certificate
• Experience in a team leadership or supervisory role
• Excellent communication and relationship-building skills, with the confidence to engage with staff, customers, community groups and stakeholders.
• A commitment to health, safety and wellbeing, with the ability to identify and manage operational risks
• Experience monitoring budgets and managing resources responsibly.
• Experience managing day-to-day operations, rostering and resource planning.
• Ideally, experience working in a leadership role within an aquatic facility.

You'll join a close-knit, enthusiastic team where no two days are the same, with opportunities to grow your skills and develop your career.

What We Offer

• Free access to Council pools
• Discounted memberships / premiums
• Ongoing development and wellbeing support
• Additional leave days over and above 4 weeks annual leave
• Gain qualifications and experience that can grow your career

About Us

Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive.

Why Work Here?

He aha te mea nui o te ao? He tangata, he tangata, he tangata. What is the most important thing in the world? It is the people, it is the people, it is the people.

Working here is truly rewarding, knowing across all our roles, we're making a genuine difference to Te Awa Kairangi ki Tai Lower Hutt. We're a team of leaders, planners, connectors and creators designing our future alongside our communities.

Tūhono mai. Come join us!

Applications close Sunday 29 November 2026

Please note we may review applications before the closing date and encourage you to apply as soon as possible. We reserve the right to withdraw the job advertisement at any time.