Assistant Retail Manager | Silverdale Hospice Shop

Mou | For you

At Harbour Hospice our values are at the heart of everything we do. We welcome applications from all backgrounds who share our values of aroha (compassionate), tautikanga (professional), and mo te katoa (inclusive).

As Assistant Retail Manager of our Silverdale Hospice Shop, you'll be in charge on the manager’s days off, confidently leading the volunteer team and running operations, ensuring a great experience for everyone. Your role will give you a strong sense of purpose as you help connect the community with the care hospice provides. You’ll contribute to raising a third of Harbour Hospice’s annual funding needs and forge very special relationships with the community, and a great team of volunteers.

Best of all, you will join an organisation where your work matters - he taonga koe.

Mo te tunga | About the role

As Assistant Retail Manager you'll support the overall running of the Silverdale Hospice shop, ensuring the shop feels fresh and engaging. You will be on your feet all day, working at pace to sort, price and merchandise donations and drive sales by interacting with customers and creating a fun and energetic atmosphere.

Key responsibilities include:

• Supporting and motivating volunteers, building positive relationships across all ages and backgrounds
• Stock pricing and rotation, back-room organisation
• Upholding shop procedures including health and safety standards
• Contributing ideas to grow sales and promote the shop, including through social media

This is a permanent part-time position working every Friday (8:30am - 5pm) and Saturday (8:30am - 3pm).

He korero mou | About you

We’re looking for a motivated and community-minded Assistant Manager. This hands-on role is suited to someone who understands the local Silverdale area, has an eye for style and presentation, and enjoys creating a welcoming, energetic retail environment, especially on busy weekends.

Understanding that every sale supports hospice care is central to this role, so you will have a genuine connection to the hospice mission as well as passion for sustainability. You will:

• Demonstrate solid retail, merchandising or customer service experience
• Love to get stuck in and take initiative
• Be able to build positive, on-going relationships with a wide range of people
• Have knowledge and ability to identify brands and items of value
• Be confident with technology and social media

You’ll also have flexibility to change your hours on the odd occasion, to cover leave and to provide extra support as needed.

Ko matou tenei | About us

Harbour Hospice is one of the largest hospices in Aotearoa caring for people across the North Shore, Hibiscus Coast and Warkworth/Wellsford regions. We support and provide holistic care to people in their homes, in one of our two inpatient units, or in community programmes offered at each of our three sites. We are a progressive organisation that puts each turoro/patient, whanau/family, our community and our people, at the heart of everything.

Me pehea te tuku tono | How to apply

Click ‘apply’ to submit your CV and cover letter, telling us about your motivations and how your experience aligns with this role and our values. We value all applications and encourage candidates from diverse backgrounds.

For a confidential korero/chat before applying, contact Peggy Newton: 021 241 5567 or peggy.newton@harbourhospice.org.nz

Applications close Sunday 29 November 2026

You must have the right to live and work in Aotearoa New Zealand. Background and pre-employment checks including health screening where applicable, are part of our recruitment process.