Adaptive Communications & Adaptive Technology Trainer

To enable you to hit the ground running, we’re looking for some who brings:

· Experience with information technology, adult education or training, or adult rehabilitation.

· Extensive knowledge of mainstream information technology hardware and software, mobile devices, smart speakers and smart home devices.

· Proven skills and experience in adult training.

· Proven skills and experience in professional report writing.

· Well-developed analytical and problem-solving skills.

· Excellent verbal and written communication skills.

· Great time management, planning and organisational skills.

· Excellent interpersonal skills.

· The ability to be flexible and adaptable to meet changing service requirements.

Any experience or training in the following would be a great advantage:

· JAWS, NVDA, ZoomText, Supernova, VoiceOver, Talkback, and Braille.

Ngā painga | What we offer*

· 5 weeks of Annual Leave

· Flexible working options available

· 1 Day of Birthday Leave and 1 Wellbeing Day

· Health and Wellbeing Allowance

· Eye Test and Prescription Lens Reimbursement

· Access to 70+ discounts with businesses across the country

· And many more!

*conditions apply

As a Trainer in our Adaptive Communications and Adaptive Technology Services team, you’ll help blind, deafblind and low vision clients build the skills and confidence to use technology in ways that support their independence and participation at home, in the community, and in study and work environments.

Using your strong interpersonal and communication skills, you’ll work alongside each client to understand their individual needs and goals, then develop and deliver tailored training to help them get the most from their technology. This may include configuring accessibility settings on mainstream devices such as computers, smartphones and tablets, as well as supporting the use of specialist adaptive technology.

You will:

· Assess individual needs and goals and develop tailored training plans.

· Deliver engaging one-to-one and small-group training.

· Provide clear, accurate reports for operational requirements and external agencies, including ACC, Support Fund Services and funders.

· Provide ongoing advice, guidance and support to clients.

· Keep up to date with emerging technology and evaluate its accessibility.

· Work towards gaining certification in Braille.

Key Objective 1

Access and Engagement

· Conduct Adaptive Communications / Adaptive Technology assessments that are accurate, timely and clearly identify client needs.

· Establish client needs and provide an appropriate level of fundamental services directly to clients

· Apply best practice standards, guidelines, service policies and procedures

Key Objective 2

Adaptive Technology and Communication training and programmes

· Plan, develop, deliver and evaluate structured client training programmes, based on client needs as identified through the assessment process.

· Programmes are tailored to effectively build client skills and meet assessed needs.

· Engaging, accessible training is provided, that supports clients to learn confidently in any setting.

· Deliver individual and group training and support clients participating in training via distance learning.

· Configure adaptive technologies in mainstream work environments and liaise with IT professionals to optimise working environments. Adaptive tech integrates seamlessly and optimises each client’s work environment.

· Provide members with basic trouble shooting assistance related to adaptive technology. Quick, effective troubleshooting restores functionality and reduces client disruption.

· Identify, develop and review information and training resources.

· Clear, up-to-date resources are identified that enhance client learning and support best-practice service delivery.

Key Objective 3

Support / advice and collaboration

· Utilise technical knowledge base to inform on environmental modifications and adaptations for individual clients

· Clear, evidence-based reports are created which support successful funding outcomes.

· Provide assessment reports and recommendations in support of clients applying for government and/or other funding for adaptive technology and training.

Key Objective 4

Case / caseload management

· Manage & maintain a client caseload

· Prepare and maintain appropriate technical equipment to fulfil the responsibility of the position

Key Objective 5

Record keeping / report documentation

· Maintain accurate, up to date client records within Salesforce in accordance with client services standard operating procedures.

Key Objective 6

Relationship building with external agencies

· Refer to internal and external agencies as appropriate

Key Objective 7

Professional Development

· Full participation in approved mandatory, organisational and professional training and development

· Actively contribute to quality improvement activities to enhance service delivery

· Demonstrate currency in contemporary professional practice / specialist discipline

· Up-to-date knowledge and skills reflect current research and best practice.

Corporate Responsibility

· Undertakes performance development tasks/responsibilities in culture amp.

· Demonstrates a proactive commitment to a safe working environment to meet BLVNZ requirements

· Demonstrate a commitment to Te Tiriti o Waitangi

· Participates in and undertakes emergency management duties as required.

· Ensure that the Health and Safety Policy is upheld and requirements are met

· Undertake specific projects and activities as necessary or as required to support BLVNZ.

· Maintains property and equipment.

· Fulfils administration - reporting requirements

· Ensure that the Health and Safety Policy is upheld and requirements are met

· Be a Health and Safety Champion

· Uphold BLVNZ’s values

· Demonstrated ability in delivering training to adults.

· Experience with basic technical troubleshooting for Adaptive Technology.

· Well-developed analytical and problem-solving skills.

· Has or is able to acquire a working knowledge of Adaptive Communications and Adaptive Technology.

· Excellent verbal and written communication skills.

· Excellent problem-solving skills.

· Independent travel capability.

· Flexibility to travel and stay away overnight.