Service Delivery Administrator

• Fixed-term administrative role supporting Customs operations
• Auckland CBD location
• Structured, process-driven work within a supportive team environment

Our Service Delivery team is part of the Trade, Revenue and Compliance Group and plays an important role in supporting the movement of goods across New Zealand's border. The team works closely with customs brokers, freight forwarders and importers, providing administrative support and responding to enquiries to help facilitate legitimate trade. We currently have an opportunity to join this team on a fixed term basis until 30 June 2027.

About this role | Mō tēnei tūranga mahi

Role

Based at Auckland Customhouse, this role includes a range of transactional tasks that relate to Service Delivery Clearance team functions, including the following:

• Processing client code registration requests (importer/exporter codes) received via email for private importers and organisations
• Process information accurately across a range of internal systems and provide administrative support to the wider team
• Stakeholder communication and answering internal and external enquiries
• Conduct routine risk and security checks in accordance with established processes
• Email mailbox management and maintenance

This is a full-time role working works 8 hours per day, Monday - Friday within our operating hours of 7am - 5pm. The base salary for this role is $57,515 per annum.

About you | Ko wai koe

We Are Looking For Someone Who

• Has excellent attention to detail and takes pride in producing accurate work
• Is comfortable working in a structured environment with repetitive, process-driven tasks
• Has strong written and verbal communication skills
• Is confident using computer systems and learning new technology
• Can manage their workload and meet deadlines
• Works effectively both independently and as part of a team
• Demonstrates sound judgement, professionalism and reliability

Working for Customs | Mahi ki te Mana Ārai o Aotearoa

To work for the New Zealand Customs Service, you must meet the following requirements:

• Be a New Zealand Citizen or New Zealand Permanent Resident
• Residing in New Zealand at the time of application
• Have resided continuously in New Zealand for the last 5 years*
• Successful applicants are also required to pass a drug test and have a clear Police record.
• Any exceptions to this will need to be discussed with the Recruitment Team to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria.

How to apply | Me pehea te whakauru

Please apply online via the Apply Now button. You will be asked to submit your CV and you will also be asked to answer questions on your interest in this role and your skills and experience relevant to this role. A cover letter is not required. If progressed further through the recruitment process you will complete a video interview and an in person interview.

If you'd like to know more about this role or have any questions, please refer to the attached position description or contact recruitment@customs.govt.nz (please note we cannot accept emailed applications).

Applications close 4pm Friday 20 November 2026**.

• We encourage you to apply promptly as we may close off the advert earlier than the above closing date.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities, consider flexible working arrangements and welcome applications from everyone who can meet the requirements of the role.