Service Co-Ordinator

About Us

We’re L’affare - Wellington’s original coffee business, born in 1990 out of a love for espresso. It all started at our café and HQ on College Street, and more than 30 years later, we've grown into a thriving roastery in Mt Cook and continue to fuel New Zealand's coffee culture, one cup at a time.

Our people make us who we are today. We’re a mixed bunch of creative, industrious, adventurous humans, all with a great love for serving NZ the freshest and best coffee possible.

The Role

This role offers a unique opportunity to be the cornerstone of our customer service operations. Working closely with our customers, technicians, and sales teams, the Service Coordinator is responsible for coordinating the day-to-day delivery of technical service support, ensuring customers receive timely, knowledgeable, and proactive assistance. The role manages service requests from booking through to completion, ensuring a seamless and efficient service experience.

In This Role, You'll

• Monitor the workshop phone line, acting as the primary point of contact for customers contacting the workshop, and assess, prioritise, and coordinate service requests.
• Communicate proactively with customers regarding job status, scheduling changes, and service outcomes.
• Coordinate technician schedules; call-outs, installations, and regular services.
• Create and send quotes for parts and equipment.
• Process invoices, pack, and send orders.

About You

You're a highly organised and detail-oriented individual who thrives in a fast-paced environment. With strong time management skills and a proactive approach, you're confident balancing a variety of responsibilities and adapting quickly as priorities change while delivering exceptional support to both customers and colleagues.

You enjoy building positive relationships and finding practical solutions to everyday challenges. Resilient and customer focused, you're able to remain calm under pressure, and contribute positively to a collaborative team environment.

You'll Bring

• Excellent written and verbal communication skills
• The ability to manage competing priorities and stay organised under pressure
• Experience in customer service, administration, service coordination, or a similar support role
• A collaborative mindset with a proactive, empathetic, and solutions-focused approach
• Bonus points if you've worked in a café environment or know your way around espresso machines!

Why L’affare?

At L'affare, coffee is more than what we do, it's who we are. Joining us means becoming part of an iconic Wellington brand with a rich heritage and a passionate, supportive team.

You'll have opportunities to learn and grow across the wider UCC Coffee Australia and New Zealand network, enjoy three additional days leave each year, and enjoy coffee on tap and beans to take home, keeping you connected to the craft we're passionate about.

This is a permanent, part-time opportunity based at our Mt Cook roastery, working 25 hours per week across Monday - Friday. Ideally, you'll be available between 9:00am and 2:30pm, although flexibility can be offered for the right person.