Industry Engagement Manager

HITO is New Zealand’s largest industry training organisation for hairdressing, barbering and beauty. HITO apprentices learn on the job, in salons, barbershops and clinics, the length of the country, and our Sales and Training Advisors are the people who make that happen —Build relationships with employers, meet sales targets, set training plans, and support apprentices through their qualification journey.

About the role

You will lead our Sales and Training Advisors (STAs) to foster a collaborative and high performing team environment, providing operational guidance to support and enhance professional growth and team efficiency. Working with individual STAs to increase learner enrolments through business development, the go to person for industry support and guidance, drives the team to meet KPIs and sales targets and is a point of escalation for internal and external matters as the arise. Strong stakeholder engagement and experience in these industries is key to drive the organisation forward.

Key responsibilities

• Support STA business development by working with individual STAs and their regions to identify ways to increase learner enrolments and work with Marketing on collateral and communications as required
• Monitor regional and national KPIs including new enrolments, learner retention, completion rates.
• Collaborate with other department managers to resolve operational issues and improve service
• Lead and coach and mentor STAs on sales skills, pastoral care, and account management
• Work directly with Corporate Services staff, such as Finance, Marketing and Industry Support to address concerns from industry stakeholders.
• Provide back-up for Advisors on leave to ensure stakeholders are provided with timely actions and services
• Provide account management for HITO key employers and growth accounts as required
• Represent HITO at national events such as Graduation, Awards ceremonies and conventions as required.

About you

• Experience in sales and business development, preferably in an education environment
• Ability to develop strong and lasting relationships efficiently and effectively internally and externally
• Knowledge and understanding of work-based training or tertiary education, desirable
• Knowledge and understanding of employers in hairdressing, beauty therapy or barbering industries
• Experience managing people, and a genuine appetite for developing a team
• Strong problem-solving and decision-making skills
• A track record of managing KPIs and targets
• Excellent relationship management and team skills

Whilst this position is advertised as Wellington based, we are open to this position being located outside of the Wellington region for the right candidate with travel into the Wellington Office when needed.

This is a full-time, fixed term position for 12 months, with a possibility of becoming permanent.