Head of Network Operations

Head of Network OperationsEast Tamaki, Auckland basedLead our National Network Operations teamTake the lead in driving our network's operational backbone, working across the business to improve on time performance and increase efficiency.This is a senior leadership role with real influence, and the opportunity to make a significant impact across our Enterprise ensuring our national network operates safely, smoothly, and reliably.Kōrero mō te tūranga - About the roleTaking charge of our end-to-end network, you'll lead our National Network Operations team to keep everything running at optimal performance. This includes the Day of Operations team, Regional Road Operations Manager, the National Transport Scheduler, Transport Contractor Compliance and Training and the Air Network teams.You'll be right at the heart of the action, working closely with stakeholders across the business and collaborating with the wider Network Management team to lift performance and drive continuous improvement.In this role, you will:Lead the operational performance of our road and air transport networks, with a strong focus on safety, compliance, and regulatory assuranceDrive improvement in performance and cost by working with the Scheduling and Design teams to identify, shape and implement opportunities.Lead the leader of the day-to-day network operations, be part of the incident management team, and act as back-up incident controller for all Priority 1 events.Provide strong people leadership by coaching, guiding, and mentoring teams to deliver consistently high performanceHold accountability for the National Road and Air Network Transport budgetLead and support Regional Road Operations Managers, building strong partnerships with contractors to deliver a high-performing road networkBalance multiple priorities in a fast-paced environment, bringing calm, clarity, and direction when it matters mostThis is a fast-paced, high-impact role suited to someone who thrives on complexity and knows how to get the best out of their people.Mōu - About youYou're a strong, credible leader who's comfortable taking charge of complex operations and making tough calls, even when they're not the most popular ones. You understand how individual decisions impact the wider network, and you have the confidence to direct, align, and steady the system when it matters most.You bring people with you by being clear, decisive, and fair. You know how to coach and develop leaders, help teams understand their role in the bigger picture, and create order in environments that are fast-moving, ambiguous, and anything but predictable. Calm under pressure and naturally curious, you're someone who sees issues coming and acts before they become problems.You'll combine that with:Proven leadership experience in fast-paced, operational environments where things move irregularly and under pressureThe ability to stay composed and make sound decisions during disruptions or major incidentsThe energy, resilience, and adaptability needed to thrive in a uniquely challenging environmentYou'll be someone who enjoys bringing structure, clarity, and performance to systems that never stand still.He Aha Te Pai - What you'll love about us! Our permanent employees enjoy a variety of benefits including:Free onsite secure parking at our Auckland sitesSpecial rates on fantastic holiday home accommodation around New ZealandAccess to discounted health insurance plans for you and your familyRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itHiahia? - Interested? Come and join the whānau!Apply today, or download our JD on the NZ Post Careers page.  For additional information, contact Cath Scott (Talent Business Parter) on 022 323 0684.Applications for this opportunity close on 6 November 2026.All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check, reference checks and drug test.