Harbour Information Sales Consultant (Summer - fixed-term/part-time)

We're gearing up for our busiest period with summer around the corner and will be employing a Harbour Information Sales Consultant on a fixed term part-time basis. Ideally, you'll be able to start Mid November 2026 and work through till early April 2027

About us

Fullers360 was born of a love for the Hauraki Gulf in 1981. 40 years downwind, our network unifies the entire Gulf. Through a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play.

About the role

We're seeking an experienced travel and tourism sales expert to join our team as a Harbour Information Sales Consultant on a fixed-term, part-time basis. This is a front-facing, customer-focused position where your deep understanding of retail travel sales will be crucial.

You'll be responsible for promoting, upselling, and selling Fullers360 products along with select third-party offerings, ensuring each customer enjoys a seamless, premium experience.

This role is based at the Harbour Information Kiosk (99 Quay Street) and is 100% onsite, requiring confident in-person engagement with domestic and international visitors. You’ll report to the Harbour Information Kiosk Manager and work alongside a committed team of tourism professionals.

About the hours

This is a rostered role which will see you work 4 days per week, including some weekends and some public holidays.

The hours of work are 9:00am till 2:00pm, totaling 20 hours per week.

About you

You’re a seasoned sales and service professional, ideally with a background in travel and tourism. You understand the dynamics of fast-paced customer environments and can confidently promote, upsell, and provide seamless service under pressure.

You’ll bring maturity, resilience, and a calm presence, even during peak traffic periods. Your ability to engage with diverse customers, manage complex queries, and maintain professionalism sets you apart.

What we are looking for:

• Previous experience in sales (promoting and upselling) and customer service, preferably in travel and tourism

• Good attention to detail and sound decision making skills

• Excellent communication skills, both verbal and written

• Someone who is outgoing, bubbly and a team player who will promote a positive atmosphere

• Ability to build and sustain relationships with our customers

• Reliability and a pro-active nature

About our benefits and perks (T's & C's apply)

• Free ferry travel for work and leisure for our part-time employees

• For leisure (off duty/non-work related) all café purchases have a 50% discount

• Free annual flu shots and EAP (employee assistance program)

• Access to discounted healthcare (Southern Cross)

Please note: As part of the recruitment process you will be required to undergo pre-employment screening including medical, drug and alcohol and reference checks.

*Candidates must have the right to work in NZ to be considered for this role.