Guest Services Agent - Cordis Auckland

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Guest Services Agent | Permanent Part time | Full Availability Required

(Please note that you must already have work rights in New Zealand to be considered for this role)

We are looking for a part-time Guest Service Agents to join our front office! Be part of the first impression in delivering a heartfelt kiwi service to our guests. This role will have you delivering a friendly, efficient and accurate service on the front desk.

About The Role

• Welcoming guests warmly and professionally, ensuring they feel recognised and cared for from the moment they arrive.
• Completing check-ins and check-outs accurately, efficiently and in line with hotel procedures.
• Assisting with guest enquiries, including hotel facilities, room information, local recommendations and general requests.
• Creating personalised guest experiences by recognising guest needs and looking for opportunities to make their stay memorable.
• Handling guest concerns with empathy, professionalism and urgency, ensuring appropriate follow-up where required.
• Supporting room upselling and cross-selling opportunities in a natural and confident way.
• Working closely with Housekeeping, Reservations, Concierge and other departments to ensure guest requests are communicated clearly.
• Maintaining accurate guest records, payment details and booking information within hotel systems.

Our ideal candidate will have:

• Previous experience in hotel front office, guest services, reservations, hospitality or a customer-facing role.
• A warm, confident and professional communication style, with the ability to connect with guests from different backgrounds.
• Strong attention to detail and the ability to complete administrative tasks accurately.
• The ability to stay calm, helpful and organised in a fast-paced front desk environment.
• A high level of English comprehension and clear verbal communication skills.
• Professional grooming and presentation, in line with a luxury hotel environment.
• Must have flexibility to work a rotating roster, including mornings, afternoons, weekends and public holidays.
• Previous experience with a hotel PMS system would be an advantage, although training will be provided.

Benefits:

About

Cordis is not just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready, we will reward you with:

• Discounts on dining and accommodation
• Free nights at our overseas hotels
• Staff meals provided
• Discounted parking ($6 per day)
• Freshly pressed uniform provided each shift
• Milestone Service benefits
• Opportunities to grow your career within Langham Hospitality Group
• Be proud to work at New Zealand’s largest hotel

What now!

Cordis means 'heart' in latin so, if this vacancy has got your heart excited, get in touch by clicking Apply!