Customer Services Administrator
I-MED Radiology Network
What the role involves
- Answering booking calls
- Handling patient inquiries
- Providing empathetic support
What they ask for
Strong verbal and written communication skills; organisation and appointment-management skills; comfort using multiple systems and technology
About the job
Job Description
Our clinic in Hamilton is looking for enthusiastic Customer Service Administrators to join our team. This is a full-time, permanent opportunity, offering a structured Monday–Friday work week, with shifts scheduled between 7:00am and 5:00pm.
As a Contact Centre Agent, you’ll play an important role in creating a positive patient experience. You’ll be the first point of contact for many of our patients, helping them navigate their appointments with professionalism, empathy and care.
Role Overview
As a Customer Service Administrator, you will be the first point of contact for our patients.
Your Responsibilities Will Include
- Answering phone calls for bookings across Hamilton region promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Collaborate with other contact centre agents to meet service level targets.
- Building relationships with the technical and clerical teams, patients, and referrers.
What We’re Looking For
✅ Strong communication skills, both verbal and written.
✅ A knack for organisation and managing appointments with ease.
✅ Comfort with using multiple systems and technology.
✅ Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.
Experience in a contact centre environment is preferred but not essential as full training will be provided to help you succeed, including support in understanding radiology processes.
What We Can Offer You
🌱 Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
📚 Learning and development
- One-on-one training to set you up for success
- Career opportunities across our diverse Network
🏠 Workplace Experience
- Friendly and inclusive team
💵 Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review
If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
About Us
With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.
Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.