Customer Advisor

Description & Requirements

Spark UFL

Join Aotearoa's #1 Mobile & Digital Services provider and build your career!

WHAT YOU'LL DO:

You’ll be the face of Spark in our Whangarei retail store, helping customers stay connected while delivering outstanding sales results.

• Use your product knowledge, curiosity and sales skills to identify customer needs, recommend the right solutions, and consistently achieve sales targets.
• Build strong customer relationships by having meaningful conversations that uncover opportunities across mobile broadband, devices and digital services.
• Confidently engage with customers both in-store and through virtual channels, including messaging, delivering exceptional service while driving commercial outcomes.
• Take ownership of every customer interaction, creating positive experiences that lead to repeat business and long-term customer loyalty.

WHAT WE NEED FROM YOU:

The first thing we are looking for is a great attitude and a willingness to learn, if you bring skills from Retail, Contact Centre, or Hospitality that's great - but not essential.

• Enjoy talking to people and have a natural ability to build rapport and create meaningful customer connections.
• Are motivated by achieving goals, exceeding targets and being rewarded for your success through uncapped commission.
• Deliver outstanding customer experiences while confidently identifying sales opportunities and recommending solutions that genuinely meet customer needs.
• Embody our values every day in every way: Tuhono (We connect), Maia (we are Bold), Whakamana (We Empower) and Matomato (We succeed Together).
• Are self-motivated, resilient and thrive in a fast-paced environment where performance and teamwork go hand in hand.

OUR BENEFITS:

These are just one of the many things that make working at Spark that extra bit special. Along with competitive pay, vibrant and supportive growth-focused culture, we offer over $5,000 worth of benefits a year available to you just for being with Spark:

• Uncapped Commission
• Monthly $150 Spark credit to use on any of our amazing products (at staff rates!)
• Comprehensive medical insurance, life and income protection
• Enhanced parental leave payments - including top up to 100% base salary on top of the government contribution for 26 weeks.
• Development opportunities with countless career pathways within the wider Spark group.
• Leading edge health and wellbeing support including wellbeing coaches and in-house Specialist Clinical Support.
• $1,500 referral scheme - get your mates to join and make some extra cash!

OUR SPARK STORY:

Millions of New Zealanders and thousands of businesses turn to us as Aotearoa's largest telecommunications and digital services company. With our roots dating back to the 1800's, Spark is woven into the fabric of Aotearoa, and we are committed in our purpose of helping ALL of New Zealand WIN BIG in a DIGITAL WORLD, through amazing technology.

With this commitment to our country comes a commitment to our people. We want you to connect and bring your whole self to work so we can celebrate the unique things that make you, you. We're thinking big about transforming our country and our inclusive culture is all about embracing your story and empowering you to grow through your journey here at Spark. By embracing this diversity, we enhance our understanding of the world around us and unlock endless potential.

We operate in an exciting and constantly evolving industry, and this brings new and unique challenges every day. Across Spark we are empowered to deliver better outcomes for the fast-changing needs of our customers. The traditional hierarchical organisational structure has been scrapped in favour of a transparent and collaborative Agile environment that leverages diversity and in turn creates highly productive teams. We step up to the challenge every time, taking ownership to achieve great things on our quest to shape a better future together.

We strive to enable better outcomes for ALL of New Zealand - so come join us today, on our quest to make a difference towards OUR TOMORROW.

Description & Requirements

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