Contact Centre Administrator - National Contact Centre

• 1 x Fixed Term / secondment position available ending June 30th 2027!
• Make a meaningful difference to the lives of young people
• Based in Grey Lynn, Auckland / Tāmaki Makaurau

Mō te tūnga | About the role

The National Contact centre service the entire country, providing 24/7 service to children and families. From initial contact, the contact centre will be involved in each aspect of completing the child's journey through our multiple services.

Working in a contact centre at the Ministry for Children puts you at the forefront of peoples' lives.  Our clients need highly empathetic people to help them navigate a range of issues from providing support, through to linking them to services and tools that can make a difference to the lives of young people.

The purpose of this role is to work as a member of the Contact Centre administration team to provide a range of administration support and advisory services to Contact Centre teams. You will work closely as required with teams across Oranga Tamariki as well as external providers to ensure the Contact Centre is able to operate effectively and efficiently and contribute to ensuring that tamariki and rangatahi are in loving families and communities where they can be safe, strong, connected, and able to flourish.

The role is based at the Contact Centre, Grey Lynn.

Key requirements of the role include:

• Provide payroll support and processing, ensuring data entered meets quality control standards through independent checking, and records are stored appropriately
• Ability to provide and interpret MYHR leave reports to Contact Centre teams
• Manage the smooth and efficient operation of financial systems and documents including purchasing and procurement, travel booking, invoice processing
• Provide and manage administration services in relation to property occupation and maintenance, including asset registers where required
• Contributes to the development, implementation, and regular review of the work plan for the Contact Centre administration support team
• Provide co-ordination and administrative support for cross team functions including the implementation and management of new business processes, initiatives and resources

Ngā pūmanawatanga ōu | What you will bring

• Strong computer and IT knowledge including CYRAS navigation
• Excellent verbal, written and interpersonal communication skills
• Knowledge of the Treaty of Waitangi principles, tikanga Maori and the Pacific people’s culture
• Strong time management and planning skills
• Ability to manage competing priorities and adapt to change

Nōu te rourou | What's in it for you

We're offer significant professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

• Fascinating and meaningful career
• Challenging work in a fast paced, varied and rewarding environment
• Supportive and friendly working environment
• Full training will be provided
• Generous benefits:
• Genuine commitment to wellbeing

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our purpose is to ensure that all tamariki are in loving whānau and communities where oranga tamariki can be realised.  We believe that by getting involved early in their lives and showing love and care, we give children the best chance of growing into happy thriving New Zealanders.

We are committed to putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Me pēhea te tuku tono  | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact  info_recruit@ot.govt.nz

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Hurry as applications close 18th November 2026!