Clinic Administrator - Faculty of Dentistry

PATIENT SERVICES

FACULTY OF DENTISTRY | TE KAUPEKA PŪNIHO

• Salary + 6.75% Superannuation + 5 weeks annual leave (pro rata)
• On-going professional development opportunities

About Our Team/Mō Te Tīma

Patient Services is a supportive and collaborative team dedicated to providing an excellent experience for patients, students and colleagues. Whakawhanaungatanga (connection and community) is central to how we work, alongside professionalism, care and a shared commitment to excellence.

The role/Te mahi

As a Clinic Administrator within the Faculty of Dentistry, you will help ensure our busy Dental Hospital and Clinics run smoothly, providing a welcoming and professional service to patients while supporting students, clinicians and academic staff.

This is a varied, people-focused role where you will coordinate appointments, respond to enquiries, manage patient administration and contribute to an efficient and positive clinic experience.

Key responsibilities include:

• Providing a warm, professional and efficient front-of-house service.
• Managing patient enquiries and ensuring timely, accurate communication.
• Coordinating appointments and clinic schedules to support efficient patient flow.
• Processing payments, receipting, account enquiries and reconciliations.
• Maintaining accurate patient records and administrative documentation.
• Supporting referrals, waitlists and patient pathways.
• Working closely with clinicians, students and colleagues to resolve issues and support patients.
• Contributing to quality assurance and continuous improvement activities.

Your skills and experience/Kā Pūkeka Me Kā Wheako

You will be a customer-focused professional who enjoys helping people, solving problems and contributing positively to a busy and supportive team environment.

You will bring:

• Strong customer service and interpersonal skills, with the ability to communicate professionally in sensitive or challenging situations.
• Excellent organisational skills, accuracy and attention to detail.
• The ability to manage competing priorities and remain calm in a busy, changing environment.
• Sound judgement, initiative and practical problem-solving skills.
• Confidence working with financial transactions, numerical information, technology and administrative systems.
• A collaborative, adaptable approach and willingness to learn and develop.
• Cultural awareness and a commitment to working respectfully with people from diverse backgrounds, including an understanding of Te Tiriti o Waitangi principles and an appreciation of Te Ao Māori and Pasifika perspectives.

Experience in reception, customer service, healthcare administration, service coordination or another busy administrative environment would be advantageous.

Further details/Pūroko

We have two permanent positions based in Ōtepoti, Dunedin:

• One full-time position (37.5 hours per week).
• One part-time position (22.5 hours per week).

The appointment range for this role is $63,508 to $68,185. Top of the range is $73,640.

For the part-time position, the salary range for this role will be the pro-rata equivalent of the annual full-time salary range listed.

You must have the right to live and work in New Zealand to apply for these positions.

Candidates who successfully reach the final stages of the recruitment process will be required to undergo a safety check. Further information is available in the Child Protection Policy.

The University of Otago is a workplace that values diverse and inclusive thinking, people and behaviours. The contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

For further information regarding the roles, please contact Gabi Caldwell via the contact details below.

Application/Tono

To submit your application, including a CV and cover letter, please click the apply button.

Applications quoting reference number 2601559 will close on Wednesday, 18 November 2026.

Applications will be reviewed as they are received, and the University reserves the right to close this vacancy at any time.