Client Services

Join the Team at First Vets Whanganui

Do you love helping people and animals while delivering exceptional customer service?

At First Vets, we're looking for two enthusiastic and customer-focused Client Services Champions to join our friendly Companion Animal team in Whanganui. Whether you're an experienced veterinary receptionist or have a strong customer service background and a passion for animals, we'd love to hear from you.

Why First Vets?

First Vets is part of Totally Vets Limited, a progressive veterinary group providing services across the Manawatu, Horowhenua, Tararua, and King Country regions.

When you join our team, you'll become part of a workplace that genuinely cares about its people, its clients, its patients, and the communities we serve.

Our Whanganui team is close-knit, supportive, and passionate about making a difference. We enjoy spending time together, supporting local initiatives, and giving back through partnerships with organisations such as the Whanganui SPCA.

About the Role

As the first point of contact for our clients and their pets, you'll play a vital role in creating a welcoming, professional, and caring experience from the moment they walk through our doors or pick up the phone.

You'll be involved in:

• Greeting clients and their pets

• Managing appointments and diaries

• Answering calls and supporting client enquiries

• Following up with clients and coordinating communications

• Providing advice on veterinary products and preventative healthcare

• Supporting our veterinarians with administration tasks as required

• End-of-day processing and banking responsibilities

No two days are the same, and you'll thrive if you enjoy variety, working in a fast-paced environment, and making a positive difference for both clients and animals.

Full-Time and Part-Time positions available. Hours and Days of work to be discussed with applicants.

We'd Love to Hear from You If You:

• Have a genuine passion for customer service

• Communicate confidently and professionally, both verbally and in writing

• Enjoy working in a busy, team-focused environment

• Can multitask and stay calm under pressure

• Have strong computer and administration skills

• Are proactive, organised, and detail-focused

• Love building relationships with clients, colleagues and stakeholders

• Have veterinary, agricultural, animal care, or reception experience (advantageous but not essential)

Training will be provided for the right person.

Why You'll Love Working with Totally Vets

We invest in our people and offer a range of benefits, including:

• Staff discounts on products and services

• Professional development and CPD opportunities

• Annual flu vaccination

• Paid Volunteer Day

• Long Service Recognition Programme

• Discounts and partner offers with Toyota, BNZ, and PB Tech

• Access to Sonder, our employee wellbeing platform

Thinking About a Move to Whanganui?

Imagine finishing work and heading to the beach, exploring bush walks, enjoying the Whanganui River, or spending your weekend at the bustling River Markets.

Whanganui combines a vibrant arts and culture scene with affordable living, great schools, and a welcoming community. It's a place where lifestyle and career can genuinely go hand in hand.

Apply Today

If you're ready to join a team that values great customer service, teamwork, community involvement, and animal wellbeing, we'd love to hear from you.

Apply with your CV and cover letter.

For further information or a copy of the position description, please contact:

Catherine McAuliffe Companion Animal Hub Manager Catherine.McAuliffe@tvg.co.nz