Business Support Manager

The Organisation

Our client is a well-established structural engineering consultancy that has built a strong reputation for delivering high-quality engineering solutions across a diverse range of projects. With a collaborative and professional culture, they pride themselves on technical excellence, strong client relationships, and a commitment to continuous improvement.

As the business continues to grow, an opportunity has arisen for an experienced Business Support Manager to play a pivotal role in ensuring the smooth and efficient operation of the organisation.

The Role

Reporting directly to the Directors and working as a key member of the leadership team, this is a broad and influential position responsible for overseeing the financial, operational and administrative functions of the business.

This role combines strategic business support with hands-on financial management. You will take ownership of bookkeeping and month-end accounting activities, provide operational leadership across the office, and support the Directors with reporting, people management and business improvement initiatives.

You will act as a trusted advisor to the leadership team, ensuring robust financial controls, efficient business processes, and a positive workplace culture that supports continued growth.

Key Responsibilities Include

• Managing the day-to-day financial operations of the business, including accounts payable, accounts receivable, cashflow monitoring and payroll oversight
• Preparing month-end accounts, balance sheet reconciliations, management reporting and financial analysis for Directors
• Monitoring project performance, timesheets, work-in-progress and invoicing activities
• Acting as the internal subject matter expert for financial systems and processes
• Supporting budgeting, forecasting and annual planning processes
• Leading office administration, facilities management and business support functions
• Managing HR administration, recruitment coordination and employee onboarding
• Leading and mentoring the administration and finance support team
• Preparing Board and management meeting packs, agendas and minutes
• Managing relationships with external suppliers, insurers, IT providers and professional advisers
• Identifying opportunities to improve systems, processes and business efficiencies
• Supporting the organisation's health and safety, culture and employee engagement initiatives

Role Requirements

To be successful in this position, you will ideally have:

• Proven experience in a Business Support Manager, Practice Manager, Operations Manager, Office Manager, Financial Controller or similar role within a professional services business or SME
• Demonstrated responsibility for bookkeeping, month-end reporting and wider financial management activities
• Experience managing the finances of a consulting, engineering, architecture, legal, accounting, construction or other project-based professional services organisation
• Strong understanding of financial controls, budgeting, cashflow management and business reporting
• Practical experience using accounting systems such as Xero, MYOB or similar
• Previous people leadership experience, including coaching, mentoring and performance management
• Advanced Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint
• Exceptional organisational skills, commercial acumen and attention to detail
• The ability to operate confidently across both strategic and hands-on responsibilities
• Excellent communication skills and the confidence to engage with stakeholders at all levels

What’s in it for You?

• A highly visible and influential leadership position
• Truly competitive remuneration
• Diverse responsibilities across finance, operations, people, and business support
• Work closely with experienced Directors and decision-makers
• A supportive and collaborative team environment
• Opportunity to make a tangible impact on business performance and culture
• Stable and growing organisation with a strong reputation in the market
• Auckland-based role with long-term career potential

Contact

All inquiries and applications to Archway Recruitment are treated in the strictest confidence. For a confidential discussion and to find out more about this opportunity please contact ruby@archwayrecruitment.com or phone 021 319 943.