Business Retention Associate - Fixed Term

About the Company

About MAS We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation. At MAS, you'll join a Team That's Motivated to make a difference Focused on delivering high quality outcomes for our Members Guided by our values: Make a difference, In it together and Own it, do it Supportive, inclusive and committed to helping each other succeed Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver.

About the Role

Are you an experienced insurance administrator who enjoys solving problems, supporting customers and keeping things running smoothly? We're looking for a Business Retention Associate to join our General Insurance team in Wellington on a 9-month fixed-term basis. This position will be based in our Wellington office. In this varied role, you'll support the day-to-day administration and retention activities across our General Insurance business, helping us deliver a seamless experience for our Members. You'll manage enquiries, action reports, support credit and retention activities, and work closely with teams across MAS to resolve issues and find positive outcomes for our Members. If you're looking for a varied role where you can put your insurance administration and Member service experience to good use, we'd love to hear from you.

Responsibilities

• Managing General Insurance enquiries and ensuring they're responded to or directed to the right team within agreed timeframes.
• Supporting general administration and business retention activities.
• Managing and actioning reports relating to business facilitation and retention.
• Issuing Member statements and invoices and processing refunds.
• Following up overdue payments and reminder notices.
• Working with Members to resolve queries and financial difficulties and, where appropriate, agree suitable repayment arrangements.
• Maintaining accurate Member information across our systems.
• Identifying opportunities to retain business and achieve positive outcomes for Members.
• Supporting the wider team and contributing to continuous improvement initiatives.

Qualifications

• Experience in insurance, lending or investment administration, or a financial services or general business administration qualification, would be advantageous.

Required Skills

• You'll be organised, detail-focused and comfortable managing a range of competing priorities.
• You'll also be confident communicating with Members and colleagues and able to approach challenging conversations in a professional and solutions-focused way.
• 1-3 years' experience in insurance, with experience in credit and/or general administration.
• Strong administration and attention-to-detail skills.
• Excellent written and verbal communication skills.
• Good problem-solving and negotiation skills.
• Confidence working across multiple systems and applications.
• A strong service ethos and Member-focused approach.
• The ability to build effective relationships and work collaboratively across teams.

Preferred Skills

Not specified.

Pay range and compensation package

• Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver.

Equal Opportunity Statement

Not specified.