Business Improvement Analyst

• Permanent position + Hamilton East based + flexible working arrangements

• Position available for a candidate with expertise in business analysis and process improvement

• Help our people realise easier, faster, better ways to work

Do you want to work in an awesome team that takes their work seriously and loves a laugh? Want to work at a non-profit community organisation that has a lot of spirit and special purpose, as well as having all the resources and opportunities of a commercial business? Then keep reading, we want to hear from you!

Mō mātou | About us

The Wise Group is a family of not for profit, community organisations sharing a common purpose: to create fresh opportunities and services for the wellbeing of people, vulnerable populations, organisations and communities. We are proud to make a positive difference in the lives of those working through mental health, addiction, and other challenges.

We are a Tiriti-based organisation, committed to working in ways that are guided by Te Tiriti o Waitangi. We care about equity and consider it in how we approach our work, the decisions we make and the outcomes we create. We are also committed to upholding te mana o Te Reo Māori me ōna tikanga across the different situations and settings in which we work.

Wise Management Services provides infrastructure services to the Wise Group through people and culture, IT, finance, operations, payroll, property, design and development services.

You’ll be part of our Business Improvement Team - Information Services, within Wise Management Services. Wise Management Services is a unique infrastructure services company supporting one of the largest non-government organisations in Aotearoa – The Wise Group. The Group provides a variety of mental health and wellbeing services delivered by over 1,700 people nationwide. Each part of the Group has its own unique offering, culture, and requirements, so there are always new and interesting challenges to solve.

What we offer

• Hybrid + flexible working environment with WFH + Hamilton East office

• Extra week of annual leave (after 12 months employment)

• Two wellbeing days per year

• Learning and development opportunities

• Perk plus discount app

• EAP employee assistance programme

• Subsidised lunch cooked by an inhouse chef three days a week.

About you

We’re looking for someone who thrives on bringing structure and clarity to complex work. You’re a deep listener, a natural problem-solver, a confident communicator and facilitator, and someone who can get to the root of an issue. You’re collaborative, improvement-focused, and love helping others succeed.

You’ll enjoy working with a wide range of people who care passionately about the social sector and the people we support. You’ll be comfortable working in a fast-paced, highly collaborative environment and have a knack for balancing the big picture with the finer details.

What you’ll do

We deliver a diverse pipeline of work that is increasingly AI-enabled. From major change initiatives to continuous improvements, we leverage process, tech, and data to help teams do their best work.

Understand issues and identify solutions. Your role will be to break down business issues, investigate opportunities, and help create the insight and clarity that ensures our solutions target the real problem and deliver real value. You'll work closely with teams and leaders to understand their world, champion our ways of working, and identify what levers will really make the difference they’re looking for, by:

• Workshopping, interviewing and consulting with stakeholders to understand the current state and pain points within business processes and across organisational capabilities

• Investigating issues to find root causes, and defining business needs and desired outcomes

• Generating ideas to propose solutions that consider ways of working, process, technology, and data

• Assessing solution options and providing evaluated recommendations to decision makers

Support delivery and embed change. For individual pieces of work, you'll make sure what gets built stays true to the intent, and that the business has the support it needs to adopt and embed change. You'll work within multi-functional teams across Information Services and in partnership with our customers from the wider organisation to:

• Keep solutions aligned to the design and intended outcomes, including ongoing, iterative discovery and design as a solution is developed

• Support leaders and teams to adopt and embed new technologies, processes and ways of working

• Keep stakeholders informed, engaged, and seeking their input and feedback along the way

• Review results after implementation and measuring benefits

• Continue supporting teams and leaders to continuously improve operations

This is a full-time position working 40 hours per week, based at our beautiful head office in Hamilton East. While we do have flexible working options available, working as part of a highly collaborative team and with our business partners, it’s not possible to fulfil this role remotely.

What you’ll bring

You’ll have experience in:

• A business analyst or process improvement role

• Workshop facilitation, and gathering and analysing information to determine root causes and develop requirements

• Process and technology change implementation

• Project, business improvement, and agile methodologies

• Business process design and mapping

• Lean Six Sigma, UX, Design Thinking or other human-centred design approaches

• JIRA or similar planning tools

Applications close: Monday, 16 November 2026. We will consider candidates and arrange interviews as we receive applications, so the position may be filled before this date.

Position description: Please copy and paste this link into your browser: https://www.wisegroup.co.nz/wp-content/uploads/2026/10/Business-Improvement-Analyst-October-2026.pdf

Contact: Business Improvement Team Lead at Ashleigh.Cox@wisemanagement.co.nz with any queries. Please note that applications are not accepted via email.