Administrator

This position would suit a person who is good at problem solving, can take initiative and has the desire to make a difference. You will have exceptional organisational and time management skills, and be customer service focused and compassionate when interacting with supporters, clients, and the general public. We are looking for:

· Previous experience within an administrative position

· Experience in a similar customer facing position would be an advantage

· Technically competent and proficiency in Microsoft Office

· Excellent interpersonal skills and the ability to interact with people from diverse backgrounds

· Strong time management skills and the ability to prioritise your workload effectively

· Strong problem solving skills and the ability to show initiative

Ngā painga | What we offer*

· 5 weeks of Annual Leave

· 1 Day of Birthday Leave and 1 Wellbeing Day

· Health and Wellbeing Allowance

· Eye Test and Prescription Lens Reimbursement

· Access to 70+ discounts with businesses across the country

· And many more!

*conditions apply

This role will commence in January 2027, following the annual BLVNZ office shutdown period.

This is a part-time position 32.5 hours per week (9.00am to 4.00pm, Monday to Friday), working with the team out of our Tauranga office. You will be responsible for a range of administration tasks, as well as the first point of contact for visitors and clients. Duties will include:

· Providing support to the Tauranga team and take ownership of all local administration processes

· Meeting and greeting clients and visitors to the office, and answering all incoming calls to the office

· Assisting in demonstration of equipment items to our clients (training will be provided)

· Facilities management – coordinate maintenance and repairs for the office and for any office equipment

· Managing stationary orders

· Supporting fleet management for the office

· Being responsible for opening and closing of the office

Key Objectives

Tasks and Responsibilities

Customer Service

· Ensure that the BLVNZ image of commitment to service excellence is upheld by greeting internal and external customers and answering incoming calls in a timely and professional manner.

· Advise clients on all our services and make appropriate referral

Administration

· To be the process owner of all local administration processes

· Assist in the identification and implementation of agreed process improvements and efficiencies

· Responsible for the opening and closing of the office for clients

· Daily sorting and distribution of incoming, outgoing and courier mail

· Provide general administrative support, including word and data processing and accessible format production

· EEO/Affirmative Action support is provided

Office Support

· Coordinate the maintenance of office equipment i.e. photocopiers, printers etc

· Organisation of Mobile Equipment Kits - where applicable

· Manage stationery ordering for the office

· Assist with meeting room and/or hall bookings

· Support fleet car requirements

· Process applications, renewals and general administration of local Total Mobility scheme - where applicable

Member Services

· Maintain client and other office files, electronic and hard copy

· Assist with the sale of equipment from the online store

· Receive client applications and process accordingly

· Assist clients with any issues regarding Talking Books, referring them to the BLVNZ Library if required

Financial Processes

· Processing payment for Equipment orders

· Process invoices for approval & payment

· Take responsibility for credit card and petty cash administration, as well as banking and cashing of petty cash

· Receive and process donations

Property Management

· Act as point of contact for staff for any issues around the property

· Arrange any property maintenance as required

· Organise and co-ordinate external services such as cleaners, hygiene product suppliers, gardeners

· Make recommendations and decisions when required, to resolve property maintenance

· 3 years’ strong administration experience

· Strong computer skills including: Word, Excel and Outlook

· Excellent interpersonal skills– customer service, builds relationships, communication

· Excellent oral and written communication skills

· High level of organisation and planning skills

· Strong problem solving skills

· Ability to show initiative

· Flexibility to undertake additional hours to provide administration support to cover absences of other staff as and when required

· Capability to develop effective systems and processes

· Focus on Results – solutions focused, outcomes focused

· Change and improvement skills – change champion, continuous improvement

· Strong customer service focus