Service Technician /Service Advisor - Denza Christchurch

Harmony Auto is an international dealer group focusing on high-end and luxury automobiles. Since reaching a global strategic cooperation with BYD in 2023, we have been responsible for the construction and operation of multiple overseas market channels for its brands.

Due to the business development needs of Denza in New Zealand, "denza partners" are officially recruited to join in-store operations and jointly start the brand's development chapter in new markets.

This is your opportunity to be part of a brand that is shaping the future of the automotive industry

As our business continues to grow rapidly, we are seeking an experienced and proactive Service Technician/Service Advisor to join our dynamic team

Job Responsibilities

• Perform routine maintenance and repairs on vehicles in accordance with manufacturer guidelines
• Diagnose mechanical and electrical issues using diagnostic equipment
• Carry out inspections, road tests, and fault finding
• Complete service documentation and ensure accurate record-keeping
• Ensure all work is carried out to a high standard, with a strong focus on safety and quality
• Keep up to date with EV's latest service procedures and technology (EV training provided)
• Collaborate with service advisors and workshop staff to ensure timely and efficient service delivery
• Maintain a clean, organized and compliant workshop environment

Service Advisor

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Requirements

• Fully qualified automotive mechanic (Certificate III in Light Vehicle Mechanical Technology or equivalent)
• Strong diagnostic and problem-solving abilities
• Experience with modern vehicle systems (EV experience a plus, but not essential)
• Excellent attention to detail and a proactive attitude
• Good communication skills and a team player mindset
• Valid Australian driver’s license

Benefits

• Full-time, stable employment with a future-focused EV brand
• EV-specific training and upskilling opportunities
• Supportive team culture and a modern, well-equipped workshop
• Competitive salary based on experience
• Genuine opportunities for career growth

Join the Revolution: Be Part of the Future of EV in New Zealand Are you ready to take your career to the next level with one of the most exciting and innovative electric vehicle (EV) brands entering the New Zealand market? We're looking for dynamic, passionate individuals to join our team.

Apply today, interview ASAP, and offer next week. An immediate start is preferred!

You must be eligible to work in New Zealand

Ready to take a giant step in your career? Interstate Candidates are WELCOME.