Reservations Agent - Hawke's Bay New Zealand

Job Description

We are looking for a detailed orientated and passionate Reservations Agent to deliver unforgettable experiences to our guests for our three luxury Rosewood properties in New Zealand – Rosewood Cape Kidnappers, Rosewood Kauri Cliffs and Rosewood Matakauri.

Rosewood Hotels is globally renowned for its strong, modern and differentiated brands. We have a focus on design and innovation and a commitment to a very bespoke and personal approach to hospitality.With rich landscapes, a multi-layered cultural heritage, and untouched wilderness, our three properties capture New Zealand’s unique geography.

Together we offer access to our expansive coastline, rolling hills, soaring mountains and more – the perfect location for a special occasion or event.

About the Opportunity:

As a Reservations Agent, you will be based to Rosewood Kauri Cliffs. Reporting to the Reservations Manager, and working closely with Management and Associates within each property, you will be a part of a team that is more than simply a hotel reservations department selling rooms.

Our team are the first step of our guests’ extraordinary experience – with you they learn about what we have to offer. From our luxury accommodation, three spectacular locations, transportation options and a wide range of experiences and activities.

Responsibilities include:

·Act as the main point of contact for reservation related inquiries (email, phone and online)

·Be familiar with each property, including features, unique services and local activities and experiences available.

·Confirming reservations, modifications and cancellations

·Coordinating and booking activities and transport bookings for future guests.

·Work with the Front Office teams to ensure information and handovers have been clearly communicated.

·Presenting yourself to our discerning clientele in a manner that aligns with the Rosewoods image and service delivery

About Us

Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon. Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts. Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.