Receptionist/Administrator - Equipment Services
Health New Zealand - Te Whatu Ora Te Tai Tokerau · 5001+ employees
What the role involves
- Welcoming visitors
- Handling enquiries
- Coordinating client requirements
What they ask for
Customer service experience, strong communication, computer skills in Microsoft Word, Excel, Outlook, organizational skills, ability to work under pressure, healthcare experience preferred.
About the job
- Permanent, full-time role working 40-hours per week within Equipment Services at Woods Road, Whangārei
- Be the welcoming first point of contact for patients, whānau and visitors
- Join a supportive service where your administration and customer service skills make a meaningful difference
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Receptionist/Administrator, you will provide professional, responsive and customer-focused support to clients and their whānau. You will be the first point of contact for the service, welcoming visitors, responding to enquiries and ensuring telephone calls are handled promptly and professionally.
Your day will include coordinating client requirements, completing data entry, managing equipment hire activity, arranging quotes and monitoring office supplies. You will also provide general administrative support and work closely with therapists, Allied Health Assistants and other members of the multidisciplinary team to help the service run smoothly.
Click here to view the position description.
About the Team/Service/Location
Equipment Services is part of Community Clinical Services and is based in Woods Road, Whangārei. You will work alongside clinical and administrative colleagues to provide and efficient, respectful and confidential service for clients and their whānau.
For more information on living and working in Northland click here
About you
You will be an organised and approachable administrator who enjoys working with people and can confidently manage competing priorities. You will bring:
- Customer service experience and a professional, welcoming manner
- Strong written and verbal communication skills, including a professional telephone manner
- Good computer skills, including Microsoft Word, Excel and Outlook
- Effective organisational, coordination and prioritisation skills, with the ability to work under pressure
- Initiative, sound problem-solving skills and the ability to work independently and collaboratively within a multidisciplinary team
Experience in a healthcare environment, familiarity with FPIM and patient management systems such as MyWai or WebPAS, and an understanding of medical terminology would be advantageous.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click apply now. All applications must be submitted through our online careers portal by 26 November 2026. If you have any questions about the role, please contact Michelle Apetera at NL-Jobs@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Applying for this job
What to show on your CV
- It names Microsoft Word, Microsoft Excel, Microsoft Outlook, FPIM, MyWai and WebPAS. Use the same words on your CV for the ones you've used, so a search finds them.
- For the work it describes, like "Welcoming visitors", give an example from your own experience, with a result you can talk about at an interview.
Our guides to the New Zealand CV format, cover letters and interview questions cover the rest.