Medical Receptionist - Rangiora, Christchurch

Casual Medical Receptionist

Durham Health, Rangiora

Are you a friendly, organised and people-focused professional who enjoys helping others? Durham Health is looking for a proactive Medical Receptionist to join our team on a casual basis.

As one of the first points of contact for patients, you'll play an important role in creating a welcoming and supportive experience. Working in a community-focused general practice, you'll connect with patients and whānau, helping them navigate their healthcare needs while supporting the smooth day-to-day running of the clinic.

Whether you're welcoming patients, coordinating appointments or supporting our clinical team, your contribution will help ensure patients feel informed, supported and well cared for.

About the Role

This is a varied, people-focused position where no two days are quite the same. Working alongside our doctors, nurses and wider administration team, you'll provide essential reception and administrative support while helping create a positive experience for patients and whānau.

As a casual team member, you'll provide cover and additional support as required, offering flexibility while becoming part of an established team with strong connections to the local Rangiora community.

What You'll Be Doing

• Welcoming patients and visitors with warmth and professionalism
• Managing appointments, bookings, cancellations and patient enquiries
• Registering patients and maintaining accurate patient records
• Answering phone calls and coordinating appointments
• Supporting patients with enquiries about appointments, services and general practice processes
• Processing payments and supporting front desk operations
• Providing administrative support to doctors, nurses and the wider clinical team
• Helping maintain an organised, efficient and patient-focused reception environment
• Working collaboratively with colleagues to ensure patients receive a positive experience

About You

We're looking for someone who enjoys working with people, adapts well to changing priorities and takes pride in delivering excellent service.

You'll bring:

• Strong communication and customer service skills
• A warm, approachable and professional manner
• Excellent organisational skills and attention to detail
• Confidence using computer systems and learning new technologies
• The ability to multitask, prioritise and remain calm in a busy environment
• A reliable and team-focused approach
• Flexibility and availability to support the clinic on a casual basis
• A genuine commitment to helping others and delivering positive patient experiences

Previous experience in reception, administration or customer service is preferred. Experience in a medical practice or healthcare environment is an advantage, but not essential.

We're looking for someone with the right attitude, a willingness to learn and the confidence to contribute to a supportive, patient-focused environment.

About Durham Health

Based in Rangiora, Durham Health supports the healthcare needs of its local community, providing accessible general practice services to individuals and families.

You'll be joining a dedicated team committed to delivering quality care, building positive patient relationships and supporting the wellbeing of the wider community.

Durham Health is part of Tāmaki Health, one of New Zealand's largest independent primary healthcare groups, supporting communities through accessible, high-quality healthcare.

Why Join Us?

• Flexibility that works for you – Enjoy casual work with the opportunity to pick up shifts and support the clinic when extra hands are needed.
• Be part of a team that has your back – Join a welcoming, collaborative team where you'll feel supported and valued.
• Make an impact every day – Play an important role in helping patients and whānau access the care they need, creating a positive experience from their first interaction.
• Build valuable experience – Develop your skills in a healthcare environment, working alongside experienced clinical and administrative professionals.
• Open the door to future opportunities – Be part of Tāmaki Health, with opportunities to learn, develop and explore career pathways across our wider network.

Apply Now

If you're passionate about customer service, enjoy working with people and want to contribute to a team making a difference in its community, we'd love to hear from you.

Apply today and help us deliver better healthcare experiences for the Rangiora community.