Lodgement Administrator

• Multiple permanent opportunities
• Use your admin and customer service skills
• Work Monday – Friday (no weekends or late nights)
• Start date in new role 18 January 2027
• 9% superannuation contribution, wellness and employee discount programmes.

About the role | Mō te tūranga mahi

As a Lodgement Administrator you will ensure that new claims are registered efficiently and effectively so that our clients can get the support they need to get back to everyday life.

This is a fast-paced and data-driven environment where you will work alongside our automated lodgement and cover decision tools. The day-to-day activities in this role include:

• Registering all new manual claims
• Following up missing or conflicting claim information
• Undertaking a range of administration activities to support the claim registration process
• Making some simple cover decisions that cannot be made by the automated tools
• This role is a great opportunity to kick-start your career with ACC, and give you a fantastic foundation to move on to more complex areas. You will be joining a supportive and inclusive team who are committed to creating the best experience for our customers, and each other.

The hours for this role are 40 hours per week, Monday to Friday between the hours of 8am and 5.30pm.

What to expect | Ngā Kawatau

We can offer you a starting salary of $60,486 + a 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross health insurance, gym membership, retail discounts and staff banking packages. We can also offer you:

• Career development
• Regular career and development conversations with your leader
• On-the-job skill development and coaching
• Opportunities to grow into other internal roles

About you | Mōu

• Comfortable working at a fast pace with high volumes, you will be efficient in how you complete your work but always have a strong attention to detail.
• Great communication skills (verbal and written) and a natural inclination to analyse data to check alignment against information.
• You will be a keen problem solver - you will be a forward thinker and look to be proactive in finding solutions when you face challenges.
• Experience working in an administration role would be advantageous

Applications close | Rā Kati

Please attach your updated current CV and an updated cover letter telling us why you would be a great fit and what strengths you would bring to the role.

This role has a start date of Monday 18 January 2027.

Applications will run through to 11pm Sunday 8 November 2026.

If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nzz