Information Services Specialist - National Contact Centre

Join our National Contact Centre, based in Auckland and help us making a meaningful difference to the lives of young people!

• Full training and support provided
• Grey Lynn Tāmaki Makaurau location
• Join a supportive and collaborative team environment

Mō te tūnga | About the role

The National Contact Centre service the entire country, providing 24/7 service to children and families. From initial contact, the contact centre will be involved in each aspect of completing the child's journey through our multiple services.

As an Information Services Specialist, you will be part of a team who review information on our client information system (CYRAS) and provide summaries of relevant information to external organisations and agencies. The information provided assists in key decision making and ensuring that tamariki and rangatahi are in loving families and communities where they can be safe, strong, connected, and able to flourish.

To support whānau and tamariki, we are looking for people who will have high accuracy and attention to detail in everything they do. You will be representing Oranga Tamariki and supporting decisions made for families, partners and stakeholders that should be mana enhancing, respectful and appropriate.

Within this process, full attention must be paid to the accuracy of client records, whilst strictly adhering to information security procedures. This is a fast paced and challenging environment, and you will be given training and development at each step. You will be supported by a Social Work Supervisor, as well as an experienced team.

You will be required to work 40 hours per week from Mon-Fri, between the hours of 8am - 6pm. Flexible working conditions may be considered. You will need to be flexible to provide cover when required to meet operational demand.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

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• Confident communicator both verbally and written

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• Previous experience managing large pieces of personal information, preferably within a large public or private sector organisation.

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• Strong analytical abilities

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• Great interpersonal skills and the ability to build rapport with people of varying levels

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• Effective organisational, planning and time management skills

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• Professionalism, empathy and cultural awareness

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• Excellence knowledge of IT systems and all Microsoft packages

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• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture.

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki,

please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

We are committed to putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close on 6th November 2026!