Guest Service Agent - Northland New Zealand

Job Description

Discover Your Calling – Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling - our instinct to enrich lives through genuine connections and extraordinary moments. If that speaks to you, we would love to meet you.

The Opportunity: Guest Services Agent

We are seeking enthusiastic and service-focused Guest Services Agent to join our team at Rosewood Kauri Cliffs.

This role is perfect for someone who enjoys variety, thrives in a guest-focused environment, and takes pride in delivering exceptional service. As a Guest Services Agent, you will play an important role in creating memorable experiences for our guests while supporting the smooth day-to-day operation of the lodge.

What you will bring

• A positive attitude and genuine passion for hospitality
• Strong communication and interpersonal skills
• A professional and well-presented approach
• Excellent time management and organizational skills
• The ability to work independently and as part of a team
• A proactive mindset with the ability to anticipate guest needs
• Good local knowledge or willingness to learn
• A full, clean driver's licence and confidence driving guests around the property
• Physical capability to perform manual tasks when required

Key responsibilities include:

• Providing internal guest transfers and assisting guests throughout their stay
• Handling luggage for arriving and departing guests
• Delivering room service orders promptly and professionally
• Liaising with guests regarding activities, bookings, and requests
• Conducting property tours and golf course transfers
• Maintaining the cleanliness of guest vehicles, lodge vehicles, public areas, pathways, gym, pool area, and lawn activity spaces
• Supporting operational departments with courier runs and collection of supplies
• Monitoring lodge inventory and reporting maintenance or stock concerns
• Building positive working relationships across all lodge departments
• Ensuring guest privacy, confidentiality, and safety are always maintained
• Supporting health and safety initiatives and following safe work practices

What we offer in return

• A competitive pay package
• Delicious daily meals prepared by our culinary team
• Access to our exclusive Staff Perks Programme
• Supportive leadership and career development opportunities
• The chance to work in one of New Zealand's most spectacular luxury lodge environments
• A collaborative team culture that values growth, respect, and excellence

We strive to offer consecutive days off to support your well-being. Onsite accommodation may be available.

Due to our remote location, you will need your own reliable transport and hold a valid New Zealand work visa or working holiday visa.

Bring your true self. Curate the extraordinary. Leave your legacy.

If this sounds like you, APPLY TODAY and help us Make the Place.

About Us

Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean. Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best. Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.