Field Technician

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for an experienced and customer-focused Security Service Technician to join our amazing culture. The Security Service Technician plays a key role in providing technical support, installing and commissioning security systems, and delivering exceptional service to our customers.

Who We Are

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With over 20 years of proven growth and exceptional performance, our mission is to be our customers’ best service provider. We recognise the importance of diversity in achieving this goal. Built on a strong foundation of 10 Values and Beliefs, our culture drives us to be a leading global, service-based systems integrator. We take great pride in protecting the lives and assets of our customers and their communities through the solutions we provide.

Who You Are

You are a technically capable and customer-focused professional with experience in the security industry. You have strong troubleshooting and problem-solving skills, take pride in delivering quality work and enjoy working collaboratively as part of a busy team.

You are organised, reliable and adaptable, with a passion for technology and a commitment to providing excellent customer service.

What You’ll Do with Our Training and Your Experience

You will use your technical knowledge and industry experience to install, maintain, troubleshoot and commission security systems across construction projects and existing customer sites. Working as part of a close-knit Operations team, you will support customers, collaborate with colleagues and help ensure Convergint remains their preferred service provider.

The Role

• Install, commission and support security systems, including CCTV, access control, intercoms and visitor management systems.
• Attend scheduled, emergency and after-hours service calls, including participation in a rotational on-call arrangement.
• Diagnose and troubleshoot system faults, repair equipment and replace defective components.
• Carry out minor works, small projects and customer support programs.
• Provide technical support to customers, end users and field colleagues when required.
• Complete accurate and detailed service reports to support customer records, invoicing and job cost tracking.
• Provide systems upgrades, integrations, audits and technical support as required.
• Work with customers and internal teams to identify and resolve technical issues.
• Maintain up-to-date knowledge of company products, services and policies.
• Follow applicable Australian Standards, regulations and company health and safety procedures.
• Perform other duties and responsibilities as requested or required.

What You’ll Need

• Minimum three years’ experience as a Security Technician, supported by relevant industry or trade qualifications.
• Current Security Licence or eligibility to obtain one.
• Current Driver’s Licence.
• High School Certificate or equivalent.
• Certificate in Security or an equivalent technical qualification.
• Strong written and verbal communication skills.
• Knowledge of Australian Standards applicable to the security industry.
• Good planning, organisation and prioritisation skills.
• Strong analytical, troubleshooting and problem-solving abilities.
• High attention to detail and a passion for technology.
• Proficiency in Microsoft Office applications.
• Cabler’s Licence.

Highly Desirable

• Experience with electronics.
• Experience with access control systems such as Gallagher, Integriti and Lenel.
• IT experience, including IP CCTV, IP intercoms and networking.
• Experience with Genetec, Avigilon and Milestone systems.
• OH&S Card.
• People management experience.

Why Join Us?

At Convergint, we believe in creating a supportive, accessible and inclusive environment where our colleagues can thrive. We offer opportunities for career progression, ongoing training and professional development, helping you build a rewarding career with us.

You will join a close-knit and busy Operations team where teamwork, flexibility and a customer-first approach are central to everything we do.

We take pride in our culture and are committed to making Convergint a great place to work.

Convergint is committed to a culture of Diversity and Inclusion and is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences. If you require reasonable adjustments during the recruitment process, please let us know.

Applicants must have the legal right to work in the country where the role is based. Employment may be subject to reference checks and other pre-employment screening relevant to the role.

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