Emergency Response Operator

Make a Real Difference – Every Day!

About the role - Help Save Lives from Your Desk!

This isn’t just another call centre role—it’s purpose-driven work that saves lives. At Tunstall, we help people live independently, safely and confidently in their own homes. As an Emergency Response Operator, you'll play an important role in helping clients and their families get the help they need, when they need it most.

You'll be based in our Tauranga office, with hybrid work opportunities available for some shifts once trained, where you’ll:

• Answer incoming calls triggered by our clients’ medical and duress alarms
• Dispatch emergency services for clients when needed
• Stay calm under pressure while providing confidence and reassurance
• Accurately follow processes and maintain detailed records
• Help clients resolve accidental alarm activations and complete routine alarm testing and troubleshooting.

What We’re Looking For

• A natural people person with a genuine desire to help people
• Empathy, patience, excellent listening skills and a calm phone manner
• Strong resilience and ability to stay composed in emergencies
• High attention to detail
• Reliable, team-focused, and looking for a stable, long-term role
• Proven customer service experience
• Good computer skills and fast, accurate typing
• First Aid certificate (or willingness to obtain)

Flexibility is Key

We're a 24/7 service, so you'll need to be flexible for a rotating roster that includes:

• Afternoon, night and weekend shifts (penalty rates apply!)
• Roster provided one month in advance

Why join Tunstall?

• Meaningful work that helps people live safely and independently
• Comprehensive training and onboarding
• Supportive leaders and a collaborative team environment
• Penalty rates for nights and weekends!

We offer a range of benefits to support your success and wellbeing:

• Above Living Wage rates paid + penalty rates
• 5 weeks’ Annual Holiday Leave for shift workers
• Free parking and coffee
• Discounts and benefits through the PERKS platform
• Fun team events and recognition awards
• Company-paid employee wellbeing counselling
• Training & growth opportunities in a purpose-led company

About Us

Tunstall is a global leader in telecare and assistive technology solutions. Across Australia and New Zealand, we provide emergency response and monitoring services that help people maintain their independence and provide peace of mind for families and carers.

Every day, our products and services make a genuine difference to the lives of older people, people living with disability, and those requiring additional support.

Diversity & Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. We welcome and encourage applications from all people, including Māori, Pasifika, LGBTQIA+ communities, people with all abilities, and people from diverse experiences and backgrounds. We are committed to equity and inclusion, and to creating a workplace where everyone feels respected, valued and able to thrive.

Ready to Apply?

To be successful, candidates must have the appropriate work eligibility rights. Candidates are required to provide a Police check, which can be organised and paid for by us.

If you want a role with real purpose, APPLY NOW and join a team where every call matters.