Customer Specialist - Westcity, Henderson Advice Centre

Help customers move forward with confidence. Build a career with purpose.

At ASB, we're all about helping our customers get "One Step Ahead". As a Customer Specialist in our West City Henderson Advice Centre, you'll be the friendly face our customers turn to for support, guidance, and everyday banking solutions.

Whether you're helping someone navigate digital banking, opening an account, resolving a query, or connecting them with the right specialist, every interaction is an opportunity to make a genuine difference in someone's day. This role is focused on creating exceptional customer experiences and helping customers feel confident about their financial future. This reflects the Customer Specialist role and ASB's focus on delivering great customer outcomes.

Te tūranga | The role

As Part Of Our Advice Centre Team, You'll

• Deliver outstanding service and create memorable customer experiences
• Build meaningful relationships with customers from all walks of life
• Support customers with their everyday banking and digital needs
• Identify opportunities to refer customers to specialist teams where appropriate
• Educate customers on tools and technology that make banking simpler and easier
• Work collaboratively with a high-performing and supportive team
• Continue learning and developing through coaching and ongoing training

This is a full-time position working 40 hours per week on a flexible roster across Monday to Sunday.

Ō pūkenga | About you

We're Keen To Hear From People Who

• Love helping others and building relationships
• Have experience in customer-facing roles such as retail, hospitality, contact centres, reception, tourism, education or similar environments
• Communicate confidently and authentically
• Enjoy problem-solving and finding the right solution for customers
• Can juggle multiple priorities while maintaining attention to detail
• Bring energy, resilience and a positive attitude to work each day
• Enjoy being part of a team and contributing to a great culture

Banking experience isn't essential. If you have strong customer service skills and a passion for helping people, we'd love to hear from you. This aligns with the experience profile highlighted in ASB's Customer Specialist recruitment material.

Why ASB?

At ASB, you'll be supported to grow your career while making a positive impact on the communities we serve.

We Offer

• Competitive salary and benefits
• Banking, insurance and lifestyle discounts
• Enhanced parental, volunteer and long service leave
• Ongoing development, coaching and career pathways
• A diverse, inclusive and supportive team environment
• Opportunities to build a long-term career across New Zealand's leading bank

Our Values

Our Values Guide Everything We Do

Kia Manaaki | Care - We lift people with care.

Kia Māia | Courage - We act with courage and do what's right.

Kia Mahira | Curiosity - We lead with curiosity and seek better ways forward.

These values help shape how we work together, support our customers, and create opportunities for our communities.

Me pēhea te tono | How to apply

If you're passionate about delivering outstanding customer service and want to be part of a team that genuinely cares about making a difference, we'd love to hear from you.

Apply today and take the next step in your career with ASB at our West City Henderson Advice Centre.