Customer Service Agent – U.S. Accent Required
Pasiflora AI
What the role involves
- Handling simulated calls
- Resolving customer issues
- Recording clear audio
What they ask for
Previous customer service experience; native-level English fluency with a clear U.S. accent; computer, reliable internet, headset or USB microphone, and quiet place to record; availability about 15 hours per week
About the job
We are seeking experienced Customer Service Agents to take part in realistic, human-enacted customer service conversations for an AI data project. You will handle simulated support calls, resolve issues and communicate professionally, creating high-quality audio used to train speech-based AI. About 15 hours per week, roughly 170 openings. Remote, independent contractor. Hours are estimates and not guaranteed.
Participants may not be based in: China, South Korea, EU, UK, Iceland, Liechtenstein, Norway, Switzerland, Kenya, Indonesia, Philippines, Bangladesh, Nor the following US States: Illinois, Tennessee, California, New York, Washington, Montana, Texas, Colorado.
Applying includes a 60-second on-camera script read. Approved applicants join an onboarding bootcamp before role placement.
Responsibilities
- Take part in realistic simulated customer service conversations
- Respond naturally to customer questions, concerns and requests
- Resolve issues following assigned scenarios and workflows
- Record clear audio on the designated platform
- Meet your agreed availability and flag schedule changes early
Requirements
- Previous customer service experience
- Strong communication, problem-solving and issue resolution skills
- Native-level English fluency with a clear U.S. accent
- A computer, reliable internet, a headset or USB microphone, and a quiet place to record
- Able to commit about 15 hours per week
Expertise
- Voice
- Customer service
- U.S. English
Benefits
- Fully remote, flexible hours
- Independent contractor
- Onboarding bootcamp provided