Customer Relationship Partner

Help Shape The Future Of Customer Experience At PowerNet

At PowerNet, we're committed to delivering exceptional service and building strong partnerships with our customers. As part of this commitment, we're creating a new Customer Relationship Partner - Non-Network role to strengthen how we work with customers who contract PowerNet to provide network management services.

This is an exciting opportunity to help shape a newly established role focused on relationship management, service delivery, customer success, and continuous improvement.

You'll act as a trusted link between our customers and internal teams, ensuring customer needs are understood, issues are resolved, and service commitments are delivered.

With flexibility to be based in Invercargill, Queenstown or Balclutha, you'll work with customers and colleagues across the lower South Island.

What's in it for You?

• 5 weeks' annual leave
• Optional 9-day fortnight
• Southern Cross health insurance
• Life and income protection insurance
• A newly created role where you can make a meaningful impact
• The opportunity to support services that help power communities across the region

About The Role

Reporting to the Customer Experience Manager, you'll be responsible for ensuring PowerNet's key external customers receive a responsive, coordinated and commercially focused customer experience.

You'll develop strong relationships with customers, coordinate service delivery activities across the business, support service reviews and contract discussions, and identify opportunities to continuously improve customer outcomes.

Key Responsibilities Include

• Building strong relationships with customers and acting as a trusted point of contact
• Coordinating customer requests and service delivery across operational and support teams
• Leading customer meetings, service reviews and performance discussions
• Supporting contract management, reporting and continuous improvement initiatives
• Resolving issues and identifying opportunities to enhance customer outcomes

About You

We're looking for an experienced relationship-builder who enjoys working with customers, understanding their needs and delivering practical solutions.

To Be Successful In This Role, You'll Bring

• Experience in customer relationship management, account management, service delivery or a similar customer-focused role
• Strong communication, stakeholder engagement and relationship management skills
• Sound commercial judgement and a proactive, solutions-focused approach
• Excellent organisational skills with the ability to manage competing priorities
• A relevant qualification or equivalent experience, and a current New Zealand Driver’s Licence

Knowledge of electricity distribution, regulated utilities, network management services or infrastructure service delivery would be advantageous. Technical or engineering knowledge would be beneficial, but is not essential. Most importantly, you'll be able to build credibility with customers, navigate complex environments, and work collaboratively to deliver positive outcomes.

Why PowerNet?

PowerNet plays an important role in supporting essential infrastructure across the lower South Island. Our people are committed to safety, reliability, customer focus and continuous improvement.

This is an opportunity to help shape how we partner with customers into the future. You'll join a collaborative, values-driven organisation where your contribution will directly influence the customer experience and support the delivery of critical services to our communities.

Apply Now

If you're an experienced relationship-builder who enjoys working with customers, understanding their needs, and delivering positive outcomes, we'd love to hear from you.

Please note, to be considered for these roles you will need to be based in New Zealand and hold current New Zealand work rights.

Applications close Monday 09 November 2026.