Customer Care Consultant

Applications Close: 25/10/2026

With more than 150 years of history in Aotearoa New Zealand, SBS Bank is proud to help Kiwis find a place to call home. Our purpose drives us every day: supporting our members, their whānau and the communities we serve.

We're on an exciting transformation journey, investing in new capabilities to deliver a more modern, secure banking experience for today and the future.

To help us with this, we are searching for a Customer Care Consultant to join our team based in our Contact Centre in Invercargill.

What you'll be busy with:

• growing and retaining our member base by delivering personalised customer experiences
• being one of the helpful, friendly voices of the Bank on the phone, welcoming our customers and actioning their requests quickly and efficiently
• providing amazing financial advice, connecting our customers' financial needs with the right products and services
• being a tech guru for customers and helping them transition to and utilise digitial tools

What you'll bring:

• passion for helping Kiwis achieve their financial goals and providing an exceptional level of service
• previous customer service experience
• a willingness to learn new digital tools, and ideally a good understanding of Microsoft 365 Office tools
• well-developed numeracy and literacy skills
• a high level of accuracy and attention to detail

This role is full time, 37.5 hours a week, worked between Monday to Friday 7am - 9pm and Saturday and Sunday 10am to 4pm, actual days and hours to be discussed with successful candidate.

About Us:

As a 100% New Zealand member-owned bank, we have the freedom to focus on what matters most: creating real value for our members (customers) through competitive products, local sponsorships and meaningful community support.

To support growth, we're looking for passionate, curious people who want to make an impact and help shape the future of banking in New Zealand.

At SBS, we foster an inclusive, innovative culture where people are encouraged to challenge conventions, share ideas and bring their whole selves to work.

We're a close-knit, caring whānau that values diversity, supports wellbeing and invests in development, because when our people thrive, so do our members and communities.

If you're ready to be part of a team where your contribution is valued and your perspective matters, we'd love to hear from you.

Apply today to join the Bank with Heart and become part of our SBS whānau