Business Relationship Manager (17215)

Business Relationship Manager – Dataprint NZ

East Tāmaki, Auckland | Permanent, Full Time

Great with customers and keeping things on track

We’re looking for an organised, proactive Business Relationship Manager to look after an established portfolio of Dataprint customers. This vacancy follows an internal promotion.

You’ll be their first point of contact for day-to-day requirements, building strong relationships and coordinating their work from onboarding through to billing, with support from our wider team.

You’ll enjoy getting to know your customers, staying ahead of their needs and finding opportunities to grow the relationship as Dataprint modernises its services and systems.

What you’ll be doing

You’ll take ownership of your customer portfolio, making sure jobs are well organised, customers are informed and commitments are followed through.

Your responsibilities will include:

• Managing customer enquiries, requirements and changes.

• Calling customers ahead of scheduled jobs and carrying out regular check-ins.

• Setting up jobs accurately in Prism and coordinating deadlines with our data, production and warehouse teams.

• Monitoring stock and arranging replenishment ahead of upcoming work.

• Supporting customer onboarding, quoting and accurate, timely billing.

• Keeping customer activity, follow-up and opportunities current in HubSpot.

• Resolving issues and identifying ways to improve service and grow your portfolio.

What we’re looking for

You’ll have experience in customer relationship management, account servicing or coordinating customer work in a busy environment.

You’ll bring:

• Strong organisation, time management and attention to detail.

• Great written and verbal communication skills.

• Confidence picking up the phone.

• A dependable approach to follow-up and getting things done.

• Confidence using business systems and learning new tools.

• Commercial awareness and an eye for opportunities within existing accounts.

• A positive attitude and the ability to work well across teams.

Experience in mailhouse, print, data or customer communications would be an advantage, as would familiarity with Prism or HubSpot.

Set up to succeed

You’ll join Dataprint at an exciting stage of change, with an established customer portfolio, product and systems training, and support from an experienced team.

If you enjoy building lasting customer relationships, managing the detail and making things run smoothly, we’d like to hear from you.

Apply today with your CV and a brief cover letter.

Dataprint is committed to ensuring a safe and healthy work environment. We are also part of the Freightways Group. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.