Administrative Supervisor | Christchurch Hospital
Health New Zealand - Te Whatu Ora Waitaha Canterbury · 5001+ employees
What the role involves
- Supervising administration team
- Coordinating patient flow
- Managing waitlists
What they ask for
2+ years supervising a small to medium team; proven leadership in complex admin environments; advanced SI PICS user; knowledge of Ministry of Health Planned Care guidelines; data management; Microsoft Office proficiency; strong communication and problem-solving.
- 2+ yrs experience
- Manages people
About the job
- Christchurch
- Christchurch Health Campus- Respiratory, Gastroenterology,
Infection Management & Nephrology Services
- Fixed
Term position until 02/04/2027 working 40 hours per week Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are seeking an experienced and motivated Administrative Supervisor to join our busy and dynamic specialist services. This role sits across the Respiratory, Gastroenterology, Infection Management Service, and Nephrology Administration Teams, with shared accountability for ensuring seamless administrative coordination and optimal patient flow.
You will provide day-to-day supervision of an administration team, offering technical expertise, coaching, and leadership to ensure high-quality, efficient service delivery that supports both clinical teams and patient outcomes.
Key Responsibilities
Service Coordination & Patient Flow
- Coordinate
smooth patient flow across multiple services
- Identify
constraints and work with leadership to implement solutions
- Monitor
bookings and transcription throughput in line with service and Ministry of Health guidelines
- Actively
manage waitlists, reporting, and actions to meet service requirements
- Conduct
and respond to regular DNA (Did Not Attend) audits Team Leadership & Supervision
- Provide
daily supervision, guidance, and support to the administration team
- Ensure
an equitable distribution of workload across team members
- Support
staff through orientation, training, and ongoing coaching
- Foster
a positive, high-performing, patient-centred team culture
- Work
closely with the Administrative Team Leader to align resources with service needs Performance & Quality
- Monitor
and report on key performance indicators and administrative outputs
- Identify
and implement improvement opportunities to enhance patient experience
- Ensure
compliance with administrative processes, procedures, and quality frameworks
- Maintain
high levels of data integrity across systems Stakeholder & Relationship Management
- Build
strong working relationships with clinical teams and stakeholders
- Support
alignment between service expectations and available resources
- Manage
complaints and incidents in a timely, professional, and people-focused manner Projects & Continuous Improvement
- Contribute
to projects that support service efficiency and effectiveness
- Support
development and maintenance of administrative documentation and processes
- Actively
participate in initiatives that improve quality, timeliness, and cost-effectiveness About You
Essential Skills & Experience
- Minimum
2 years' experience supervising a small to medium-sized team
- Proven
success leading administrative teams in a complex environment
- Advanced
user of SI PICS (South Island Patient Information Care System)
- Strong
understanding of Ministry of Health Planned Care / Elective Services Guidelines
- Experience
with data management and information systems
- Proficiency
in Microsoft Office (Word, Excel, Outlook)
- Excellent
interpersonal, communication, and influencing skills
- Strong
problem-solving ability and sound judgement
- Demonstrated
success delivering improvement initiatives
- Strong
customer and patient-focused approach Desirable
- Experience
working in a tertiary hospital environment
- Qualification
in people management, business, or information systems Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click 'apply now.' All applications must be submitted through our online career's portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.