Store Lead

Description & Requirements

Join NZ's #1 Mobile & Digital Services provider and build your career! WHAT YOU'LL DO: You’ll be the smiling face leading our team to deliver exceptional customer experiences and drive performance across our Dunedin Store. As a Store Lead, you will be responsible for: - Leading the Store in the delivery and performance of our targets, demonstrating strong commercial acumen.

• Using performance insights to identify opportunities, set priorities and drive action.
• Driving and maintaining a Growth Mindset culture.
• Leading, coaching and developing your team to perform and grow.
• Setting clear expectations and creating accountability while building a positive, high-performing culture.
• Ensuring day-to-day operations run smoothly, including maintaining strong operational and compliance standards.
• Being visible and present on the floor, coaching in the moment and working day-to-day as part of the team (on the tools).
• Representing the voice of the customer to our stakeholders and putting customers at the centre of everything we do.
• Taking ownership of complex customer situations and supporting your team to deliver great customer outcomes.
• Supporting and driving Spark's Unified Frontline vision and purpose.

WHAT WE NEED FROM YOU As a Store Lead, you are: - A servant leader who seeks to understand through listening and focuses on the growth of people through Blue Heart Culture & Growth Mindset.

• A confident people leader who can set clear expectations, provide feedback and hold yourself and others accountable.
• Commercially curious, able to understand performance, identify opportunities and turn insights into action.
• Able to prioritise and manage competing demands in a fast-paced environment.
• An adaptable coach who understands that different people need different approaches to perform and grow.
• Collaborative, building strong relationships across Channels and with key stakeholders.
• Optimistic and able to foster enthusiasm among the team in bringing our UFL vision to life.
• A critical thinker who uses initiative to identify gaps and get things done.
• Adaptable and flexible to changes in priorities and demands.
• Self-directed and can be relied on to work when no-one is watching with the highest integrity.

OUR BENEFITS These are just some of the many things that make working at Spark that extra bit special. Along with competitive pay and a vibrant, supportive, growth-focused culture, we offer over $5,000 worth of benefits a year available to you just for being with Spark: - Uncapped Commission.

• Monthly $150 Spark credit to use on any of our amazing products (at staff rates!).
• Comprehensive medical insurance, life and income protection.
• Enhanced parental leave payments – including top up to 100% base salary on top of the government contribution for 26 weeks.
• Development opportunities with countless career pathways within the wider Spark group.
• Leading-edge health and wellbeing support, including wellbeing coaches and in-house Specialist Clinical Support.
• $1,500 referral scheme – get your mates to join and make some extra cash!
• And much more...

OUR SPARK STORY Millions of New Zealanders and thousands of businesses turn to us as Aotearoa's largest telecommunications and digital services company. With our roots dating back to the 1800s, Spark is woven into the fabric of Aotearoa, and we are committed to our purpose of helping ALL of New Zealand WIN BIG in a DIGITAL WORLD, through amazing technology. With this commitment to our country comes a commitment to our people. We want you to connect and bring your whole self to work so we can celebrate the unique things that make you, you. We're thinking big about transforming our country, and our inclusive culture is all about embracing your story and empowering you to grow through your journey here at Spark. We operate in an exciting and constantly evolving industry, bringing new and unique challenges every day. Across Spark, we are empowered to deliver better outcomes for the fast-changing needs of our customers. We work in a transparent and collaborative Agile environment that leverages diversity and creates highly productive teams. We step up to the challenge, take ownership and work together to achieve great things as we shape a better future. Come join us on our quest to enable better outcomes for ALL of New Zealand and make a difference towards OUR TOMORROW.

Description & Requirements

To download the position description, please sign in with your account.